Great
100 reviews
ZoomOnlineHonesty, pricing, process and quality scores appear once 5 customers have rated them.
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
100 approved reviews, newest moderated first
Doug A.
Posted
Outside crew and the installer were all very professional, efficient and cleaned up when installation was completed.
Response from ZoomOnline· Apr 15, 2025
We're thrilled to hear that our outside crew and installer made a great impression. We take pride in providing professional, efficient service—and leaving things just as clean as we found them. Welcome to the ZoomOnline family!
Nuwanthi
Posted
I would say sub par, I had both zoom and cox running for a little time, and then when I went solely to zoom online, the issues started. One was incompatibility of zoom with the myq garage app, there by not connecting. And to be honest, though they noted the reason for switching to fiber is that the speed is so much better, I saw similar speeds to what I had with cox, which was not a fiber connection. The upload speed was faster than cox, but the download speed was the same. Second is that the solutions and switches they made in the router, fixed the garage app issue, but then through out the day, the 5g connection gets dropped which results in dropped business meetings. I had let zoom know about this issue on Monday, 4/7 requesting prompt resolution as I work from home, and it’s now 4/11. I get a missed call and a message noting how there is a balance of $3 when I just paid $98 for the amount and it was a result of them putting a prorated bill for one day, and one for a month. Amazing how you would do three contact attempts for $3 but not really reach out and resolve the connection issues. I want to give them the benefit of the doubt, but it seems like they have a long way to go.
Response from ZoomOnline· Apr 14, 2025
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience and frustration you’ve faced. We understand how important reliable connectivity is, especially when working from home, and we sincerely apologize for the ongoing issues with your service. Our team is actively working on this issue. Please know that resolving this is a top priority, and we’re committed to getting things right. We also apologize for the confusion around the billing and the way communication was handled. We value you as a customer and completely understand your expectations around prompt and proactive support. Thank you again for your patience, and for giving us the opportunity to improve your experience.
customer
Posted
Everyone was very professional, made sure internet was running to proper speed, and tv was connected
Response from ZoomOnline· Apr 10, 2025
We're thrilled to hear our team delivered a professional experience and made sure everything—from your internet speed to your TV connection—was running smoothly. Enjoy the fast connection, and don't hesitate to reach out if you ever need anything!
customer
Posted
My billing is not set up why is so hard to get it wright it was set up a the time I signed up and now I do not know what to do can some one call me 4805602872 to fix it on auto draw
Response from ZoomOnline· Apr 8, 2025
We are truly sorry for the inconvenience you've experienced with your billing setup. We understand how frustrating this must be. Our team has already reached out to assist you and is working to resolve the issue as quickly as possible. We appreciate your patience and are here to ensure everything gets back on track. If you need immediate help, feel free to reply to our message or give us a call — we're happy to assist!
customer service was E.
Posted
Speed issue was solved promptly. And technician was very helpful and courteous.
Response from ZoomOnline· Apr 4, 2025
We’re so glad to hear that your speed issue was resolved quickly and that our technician provided helpful and courteous service! Customer satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help! Thanks for choosing ZoomOnline!
Valerie C.
Posted
Fidel in Dallas is the most patient and helpfull customer service rep I have ever experienced. He should be a trainer. I have experienced 100s! The 2nd day installer was helpfull in setting up TV. He failed to unplug previous server, so when I unplugged previous service I was not connected to WIFI. That's why I called Fidel.
Response from ZoomOnline· Apr 4, 2025
We're thrilled to hear that Fidel provided such an outstanding customer service experience! We appreciate your patience regarding the installation process. Your insights help us improve, and we’ll use this as an opportunity to ensure a smoother setup for future customers. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Thanks again for choosing ZoomOnline!
Geoff R.
Posted
Fidel from the Tech Support line was basically the all-star in way of customer service. He never gave up on me and worked efficiently and passionately to find an answer to my issue. The techs Kofee and Roland worked on my network and got my speeds to where they needed to be. Absolute rock stars!
Response from ZoomOnline· Apr 3, 2025
We love hearing about rock star experiences like this! Our team will be thrilled to know they made such a positive impact. We are all about going the extra mile. Thank you for choosing ZoomOnline—we’re always here when you need us!
Nicole
Posted
They were polite, respectful and friendly. While they were a little late, they called before their scheduled time to let me know. The process was painless.
Response from ZoomOnline· Apr 1, 2025
Thank you for your kind words! We're so glad to hear that our team provided a smooth experience. We appreciate your patience and understanding, and we're always striving to keep our customers informed every step of the way. If you ever need anything, we're here to help! Welcome to the ZoomOnline family!
