ZLINE Kitchen and BathReviews of zlinekitchen.com

Brittney was an absolute pleasure to work with! 10/10 experience, she was efficient and kind! She called back when necessary and never once made me feel like an inconvenience , I really enjoyed working with her!

Very misleading “counter-depth” description I am extremely disappointed with ZLINE. I purchased the ZLINE Autograph Edition RFMZ-36-CB refrigerator, which is an expensive appliance, specifically because it was advertised as a “Counter-Depth” refrigerator designed to be “flush with your countertops.” ZLINE’s own product page for this exact model says: “Counter-Depth Design – Create a modern look in your kitchen with a professional counter-depth refrigerator designed to be flush with your countertops.” The problem is that the refrigerator has an overall depth of 29.125 inches. My countertops are approximately 24 inches deep, and once the refrigerator was unpacked and positioned in my kitchen, it sticks approximately 5 inches beyond my countertop/cabinet line. This is not flush with my countertops and is absolutely not what I reasonably understood “counter-depth” to mean when spending thousands of dollars on this appliance. This isn’t simply a matter of me not liking the appearance. I specifically purchased this refrigerator for a counter-depth kitchen based on ZLINE’s own description. If the product had clearly stated that the actual refrigerator would extend approximately 5 inches beyond a standard 24-inch countertop, I would never have purchased it. The refrigerator has never been installed, connected or used. It was only unpacked and positioned to determine whether it actually fit. I have contacted the retailer and ZLINE requesting a return and full refund, but I am currently being refused a satisfactory resolution. For an appliance at this price point, I find this extremely disappointing. ZLINE should be much clearer about what “counter-depth” actually means and should not describe a 29.125-inch-deep appliance as being “designed to be flush with your countertops” without making the substantial projection beyond a standard countertop crystal clear. I would strongly recommend that anyone considering this refrigerator physically verify the 29.125-inch overall depth before purchasing. I am currently pursuing this matter with the retailer and the BBB and am requesting that ZLINE take responsibility and help resolve this appropriately.

Zline provided great customer service when we had an issue with our microwave. Tyler was courteous and quickly responded and resolved the issue. Three years ago we had a Zline gas range, refrigerator, dishwasher and microwave installed in our new Texas home. We have been very happy with the performance of the appliances, highly recommend their products, and truly appreciate their customer service. Rick W

I purchased a Zline Range Hood Insert ten years ago and received excellent support from the company then. Last week, the LED bulbs went on the blink (literally), indicating that one of the bulbs had failed. Mary, in technical support, showed herself to be extremely knowledgeable about the company's product line in general and the range insert's technical features specifically. She listened carefully to my report, accepted my expression of appreciation for the support I had received ten years earlier, then sent out at no cost a light kit to get my unit back into full service. A few days later, the kit arrived, I followed the simple instructions, and Voilà, I am back in business. I called this morning and spoke with Danielle, who seemed Mary's equal in knowledge and helpfulness, to express my thanks. Danielle said she was glad to hear that Mary had helped me and promised to let Mary know. I don't think there's any way for a company to deliver such good service over the life of a long-lived product without management's total commitment to customer satisfaction. I could not be more delighted with our original purchase and the support we've received from that time to this. Thank you, Zline! --Bill Coan, Tucson Arizona

What no one tells you before purchase and installation is the stove came with a 4 prong plug installed. Our house built in 1987 only has a 3 prong outlet. We purchased the stove through Home Depot which sold us the 3 prong plug only to find out later that by changing the plug cord, Zline will no longer honor the warranty. Not Home Depot nor anything attached to the stove told us that piece of information.

I have had a ZLINE appliance package for 2 years now. The only positive thing I can say is that it’s pretty. I’ve had to have 2 of the 5 appliances repaired and have performance issues and quirks with the other 3. The one gas burner on the stove struggles to light and is nearly explosive when it does. The fan broke in the in wall oven. The drawer style microwave does not heat well or evenly and the door open and close feature is finicky. The keypad on the refrigerator drawer has stopped working and it won’t make ice. The dishwasher is flimsy and doesn’t clean well. It’s being replaced next week. Warranty repairs are difficult and half the time the technicians either don’t show up or are really late. Regretting every penny spent on this brand. Based on other reviews I expected much better, but I guess you get what you pay for…

Incredible! Stood behind their product and made a simple exchange. We have enjoyed stove. Cooked well and was everything we needed -I started smelling gas and found we had issues with carbon monoxide- called ZLINE and found it had a recall- the stove was 6 years old- they replaced it and we have a brand new one in its place. No fuss no muss- just great quality service. Thank you ZLINE-

I purchased a Zline gas range after 2 years it had a recall for a gas leak, there were no repair people in the area so a new oven was sent. Now 2 years later the igniter has failed. The wrong part has been sent (after a week) so I am still without an oven. The dishwasher I purchased 2 years ago is acting up too. I have to kill the power to it at the breaker box for 1 minute or two in order for the start button to recognize that it is being engaged. There are no repair people in my area so I can't even call a repair person. After paying all that money for a "top quality" gas range just to be with no oven. Up date: Zline has reached out and are replacing both my oven and my dishwasher at no charge to me. Based on their response I feel much better and have amended my review.