ZalesReviews of zales.com

Went to Zales to pick up my husband's watch. We had a battery replacement. Miss Debra once again assisted me and she is fantastic! She is always so helpful friendly and very knowledgeable. We have always had a great experience at Zales and always enjoy seeing Debra!!.

I would give zero stars if I could. I ordered a ring online with help from the chat. A shipping label was created on June 8th with an anticipated delivery date of June 17th. On June 17th the status had not changed. I talked to 3 different people and each time was told they woukd investigate. I was leaving for the Philippines on June 26th and stressed to them I needed it before I left. No one ever got back to me but the item finally shipped on June 20th. Fortunately, it was delivered on June 23. Too close for comfort for me. As of this writing I have not been given a believable explanation as to why it took 12 days between when the label was created and the item actually shipped. On one of the occasions when I spoke with them, I asked to cancel the order but they said it was too late. Very poor customer service. Shoukd have gone elsewhere.

Zales lost my jewelry, Manager would not return my calls, they refused to provide me with the District Manager's contact info, Corporate did not call me back as I was told, refused to give me my money back and trying to get a replacement has been a nightmare. Will never shop there again!

Not just this time but every time I went, I bought well. My fiancé bought me an anklet. It broke within two weeks. He bought me another anklet. It broke within a month. I felt so bad that I bought one to replace the two he bought that one broke one of the stores where I live was nice enough to exchange it for a bracelet which Brooke I have been in touch with corporate I have been in touch with Customer Service. They made some type of ticket that they were supposed to look into and I never heard anything back so I called yesterday and pretty much the ending story is I’m paying a bill for four products that I don’t have. I will never buy anything from Zales again and I will make sure that anybody I know doesn’t buy anything from Zales again their Customer Service is not that great in their jewelry is not what they say it is. I took the bracelet to have it repaired and they said it wasn’t even 14 karat gold that it was 10 karat recycle gold. I’m very disappointed. and I told customer client services yesterday and I would make sure that this was on any avenue that I could put it on.

I brought my wedding rings to Zales to have them soldered together into a single set. The rings were sent out for repair, but my rings were lost during the process. These rings had significant sentimental value and can never truly be replaced. The most frustrating part was the lack of communication and updates. I had to repeatedly follow up to get information, and the only response I received was an apology. While mistakes can happen, I expected better customer service and a more proactive effort to resolve the situation. Unfortunately, based on my experience, I cannot recommend Zales to friends or family.

I am extremely disappointed with the customer service I received from Zales. I have been a loyal customer for years and have spent thousands of dollars with this company. Recently, I lost a small diamond from my ring and reached out for assistance. The repair cost was less than $300, yet both the store manager and corporate customer service refused to help in any meaningful way. What was most upsetting was not the denial itself, but the way we were treated throughout the process. The store manager acted as though we were asking him to do something unethical simply by requesting that he consider helping a long-standing customer. There was no empathy, no attempt to find a solution, and no appreciation for the loyalty we have shown over the years. To make matters worse, I had been having my ring inspections performed at a Zales location that has since closed. Despite that history, there was no willingness to review the circumstances or work toward a reasonable resolution. Companies often talk about valuing customer loyalty, but when a loyal customer needs help with a repair costing less than $300, actions speak louder than words. After years of business with Zales, it is disappointing to learn that customer loyalty means so little. I expected far better from a company I trusted with such important purchases. Unfortunately, this experience has completely changed my opinion of Zales, and I cannot recommend them based on the customer service I received.

I just want to acknowledge the customer service that was given to my husband and I at the Lehigh Valley mall in PA. Her name is Connie and she is the best. She took her time and expertise showing us different pieces and pricing. We have bought several pieces and are happy with the purchases.

My fiance bought my engagement ring from here. Unfortunately the ring was not a right fit. As soon as we got back we dropped it off to be RESIZED. Waited patiently for two weeks to finally be able to to wear my engagement ring that everyone has been asking to see. I receive a call from Zales monday for a sales report to excitedly tell me that THEY DESTROYED MY RING BEYOND REPAIR. IT WENT IN FOR A RESIZE. Completely distraught because I just lost the most sentimental thing I possessed I hang up with her because who wants to sob to a lady who was way to happy to you your ENGAGEMENT RING IS GONE. I call back and get rude man who INSISTED on talking over me. After getting no where with corporate. Told it would be another TWO WEEKS for a new one to come in eith no possibility of rushing it. We were also told "it was a manufacturer defect". YOU SPECIALIZE IN FINE JEWELERY WHAT DO YOU MEAN. HOW WAS THAT MISSED BEFORE IT WAS SOLD. My fianace calls upset and they wait THREES DAYS to get a call from a "specialist" that wasted our time explaining nothing we havent heard and thought this was about a WATCH. She had absolutely no idea anything about the case, at all! We asked for compensation which they l WILL NOT discuss until "ring has arrived" how SHADY. This was NOT a store problem. TELL ME HOW YOU WILL MAKE THIS BETTER. We asked for a higher up and to this day, FOUR DAYS after opening a case, We have not discussion of compensation considering a sentimental item was damaged, and we can now NEVER trust them again. No talks on how we can ensure the next one WILL be a quality item. With all the awful reviewS dealing with this company I am honestly scared. Additionally, we have NOT seen the original ring. We have no idea whats was damaged exactly. No pictures NOTHING. They took my engagement ring AND wedding band (we sent that with it) DISPOSED of them and slapped a bandaid on the situation by simply just ordering me another one like this was some meaningless piece of jewelry. Zales has absolutely no interest in helping us at all, has little to no remorse for what they did to me, and will NOT return calls in a timely manner. MY ENGAGEMENT RING I BARELY WORE. I can never get that back. PLEASE PLEASE do not do business with this company.