Yukon Design StudioReviews of yukondesignstudio.com

My order no. 48216 This is my second review, one month from receiving rubbish products on 27 Feb and beginning my attempt via several emails to return them for a refund. I wish to place on record that, in view of my experience and many others here, the five-star glowing reviews are as fraudulent as the company. Their replies, too, come from somewhere in the ether, and I doubt that whatever base location Yukon had still exists. They are just smoke and mirrors. The ornaments (which will not stand up!) are mass-produced in a sweat shop somewhere far away from the US and actually worth pennies or cents, not pounds or dollars. If you check on Amazon, they have the same ornaments from several different Chinese suppliers, at around a third of the Yukon price. Okay, Yukon, refute what I have said if you can. I CHALLENGE YOU. Live up to the completely false review that said "It is obvious that this is a company proud of its craftsmanship and customer satisfaction." What a laugh!

This company is a rip-off. My order took two weeks to arrive and clearly didn't come from the US. I followed their guidelines for returning the item (it was not as nice as depicted in photos) and was told to follow the instructions on the website to obtain a returns code. I did this process about five times and have written to customer service twice. I have been completely ignored. Shame on them. UPDATE: Since they posted the message below, I have once again written to Customer Services today (28/5/2024) about this problem. I am awaiting a reply.

New update 25 May 2024. Another reaction recd today from Yukon giving same stock reply as a month ago, and publicising my address details and phone number without permission - thank you, Yukon! You're way behind. In the meantime Paypal have decided my case is valid and forced a repayment. They also credited me with £17 return postage for parcel which has arrived back to me marked not known at address. Bogus rogue trader!! Old review: Waited longer for delivery than YDS's outside estimate. Gave the impression the goods were from US so I trusted the company more. Had I known this was just another Chinese scam, I would never have risked an order. The figures finally arrived on 27 Feb and turned out to be so lightweight that they are unstable and fall over easily. Totally insubstantial and very little for the money. Useless for presents, as I had intended them. I followed their delivery instructions and emailed for help to return for a refund, bearing in mind that they only give 30 days. No response. By 15 March I had written two emails and sent a 3rd on that date saying I would ask my Bank to take action to recover the funds if I did not hear from them within 7 days. I received an immediate reply, apologising and saying I should go on their website for return instructions, which I did. However, I was incredulous to read there that the first step was to EMAIL FOR A CODE NUMBER. Why on earth did their "apologetic" email not provide me with that? I have now sent one last message. My 7 days is still running and expires on 22nd March, when I will take action against them. DO NOT ORDER FROM THIS COMPANY.

BEWARE!!! THIS COMPANY IS A SCAM!! I ordered two figures that totaled over $50.00. The money came out of my account the same day. It has been over two months and I still have not received my items! They are coming from China. Not the USA. I don't have a problem with that but they were gifts. Now it's two late!! They ignore you until I said I was going to the Better Bussiness Bureau. Finally I got a tracking number that means nothing!! Still do not have my package!! Never again!!

What a joke of a company waiting over 3 week for a $27 order. I don't even believe this is a real company. Do not waste your money on their 1 star company It took this company 3 months to reply to this review!! How do you like that!!

I would give this a minus rating if i could. I placed my order at the end of December and have not received it. The parcel tracker said it was attempted for delivery but the address could not be found and the item was undeliverable which is a load of nonsense. There has never been any comparable issue at our address. I emailed the company and they replied they would ship it again. I still have not received anything and asked for a refund with no answer whatsoever. What a disgusting scam company!!

Although I have received the item approximately 2 weeks after placing the order, I am posting this review to alert future customers of a POSSIBLE SCAM. Specifically, the merchant states the following on their [ABOUT US] webpage: "We are a small design studio located in the charming town of Middletown, Delaware." While I don't know whether or not Yukon Design Studio has (or has not) a design studio in Delaware, the item (e.g., wooden figure leaning over dog) was definitely created/shipped from an overseas location (possibly, China). Since I cannot attach an image summarizing my order's tracking status, I have copied/pasted a few selected lines below: - 2024-02-22 10:00:00 ( NEW YORK, NEW YORK, US): Clearance processing completed - Import - 2024-02-22 09:08:30 (): In clearance processing - Import ** - 2024-02-19 01:59:00 ( ): Arrived at the origin airport ** Please note the keyword "Import" -- it is a dead giveaway with respect to an “international manufacturer”. So, again, Yukon Studio provides false advertisement of their products. Please note that I generally have no issues purchasing a product from overseas. However, it just rubs me the wrong way when a seller suggests an item is crafted in the US while it's really mass-produced at some international production plant. I hope this helps some customer(s) re-think whether or not to purchase from this seller. Very respectfully, Dr. Bock

How one can be misled but the look of an item and too many positive reviews. Delivery took longer than I expected but the item eventually arrived. The item is a standing figure bending down to a dog. The problem is the standing figure has a problem with standing, it prefers to lie down. I emailed the day I received the item requesting a return a refund. The email back I suggested I made a video of the non upright figure !!! I have emailed again saying I do not want the item. No doubt like other people I will not receive a refund. I fail to believe all the lovely reviews, each with 5 stars, a little dubious, can possibly be 'real'. I saw the item in Facebook so I will make a comment on there in the hope that no one else is taken for a ride