YouthgenomReviews of youthgenom.com

Response from Youthgenom· May 16, 2025

Hi Elisabetta! 😊 Thank you so much for sharing your positive experience with Genoma! We’re delighted to hear that you find the app easy to use and helpful on your journey to a healthier, fitter you. If you ever need any support or have questions, please don’t hesitate to reach out. We’re here to help you every step of the way! Wishing you continued success and good health! 🌟

Response from Youthgenom· Apr 29, 2025

Hello Jo, We’re really sorry to hear about your experience, and we completely understand your frustration. The premium weight loss features are offered optionally to those who want to enhance their experience, but we never want our users to feel pressured or misled. Our basic program provides a personalized meal plan that is designed to help you achieve your health goals, and it works effectively on its own. We apologize if our communication gave the wrong impression. We strive to be as clear and transparent as possible about our pricing and services, and we deeply regret that this was not the experience you had. Unfortunately, we haven’t been able to identify your profile based on the information in your review. We’ve requested your contact info here on Trustpilot, or alternatively, you can reach out to us at [email protected] and mention Robert — we’ll make sure to assist you promptly. We’re here to support you, and we appreciate your patience.

Response from Youthgenom· Apr 29, 2025

Hello Sophie, We’re truly sorry to hear about your frustration and understand how you might feel misled. Our main program provides personalized meal plans that are designed to help with your health goals. However, additional services like the personal consultant, shopping list, and other features are offered optionally to enhance the experience for those who want more support. We completely understand that it may have seemed overwhelming, and we apologize for any confusion this caused. Please know that we are committed to improving communication and ensuring transparency. We've reached out in email to fruther clarify and ensure we make this right.

Response from Youthgenom· Apr 28, 2025

Ciao Vita, Ci dispiace molto per la tua esperienza e per la frustrazione che hai riscontrato. Il programma base offre un piano alimentare personalizzato e, sebbene offriamo servizi opzionali aggiuntivi per chi necessita di maggiore supporto, comprendiamo come questo possa risultare poco chiaro se non viene spiegato in modo chiaro. Ci scusiamo inoltre sinceramente se non hai ricevuto risposta alle tue email: non è questo il livello di supporto che intendiamo fornire. Purtroppo, non siamo stati in grado di identificare il tuo profilo in base alla tua recensione. Per risolvere il problema, rispondi alla nostra richiesta di informazioni di contatto qui su Trustpilot o contattaci direttamente all'indirizzo [email protected] e menziona Robert: ci assicureremo che il tuo caso venga esaminato con priorità.

Response from Youthgenom· Apr 28, 2025

Hello, Thank you for sharing your experience, and we’re truly sorry for the frustration and confusion caused along the way. We completely understand how unexpected charges and unclear processes can be upsetting, especially when you're trying to focus on your health. We’re glad to hear that after communicating with our team, the situation has been resolved and both of your purchases have been refunded. That said, we sincerely apologize for the initial confusion with how certain features (like the shopping list or future subscription terms) were presented — we are actively working to improve clarity and user experience. If there’s anything else we can assist you with, please don’t hesitate to reach out to us again at [email protected] and mention Robert — I’ll personally make sure your request is handled with care. Wishing you all the best on your health journey, and thank you again for your patience. 💚

Response from Youthgenom· Apr 28, 2025

Hello JB, We’re truly sorry to hear about your experience and the frustration it caused. Our goal is to offer a flexible, personalized program where users can build their own plan based on their needs — including optional services like nutritional insights, grocery lists, or personal coaching. However, we completely understand how it can feel misleading if that wasn’t clearly communicated upfront. We take this feedback seriously and are always working to improve transparency and the user experience. Unfortunately, we haven't been able to identify your profile based on the information provided. To assist you further and properly review your case, please respond to our contact information request here on Trustpilot, or reach out directly to us at [email protected] and mention Robert. We’d truly appreciate the chance to make this right.

Response from Youthgenom· Apr 29, 2025

Hello Alexandra, Thank you so much for your thoughtful and insightful feedback! We’re thrilled to hear that the program has been so helpful for you and your family, especially with its diverse meals and options. It’s amazing to know that you’re able to make healthier food choices without feeling deprived, and that the program can cater to specific health needs like pre-menopause, heart conditions, diabetes, and post-cancer treatment. Your experience truly highlights the value of personalized nutrition — we’re so glad we could be a part of your journey. If you ever need any further support or have questions, don’t hesitate to reach out to us at [email protected]. We’re here for you every step of the way! 💚

Response from Youthgenom· Apr 29, 2025

Hello Karren, Thank you for your feedback! We’re so glad to hear that you enjoy the easy-to-make recipes and that the program includes whole, fresh foods. We completely understand your concern about food waste, especially with ingredients like avocado that might not be used up immediately. It’s definitely something we’ll keep in mind as we continue improving the program. We’re happy to hear that, despite this, you’re still enjoying the recipes, and we’ll be sure to pass along your feedback to the team. If you have any suggestions or need further support, don’t hesitate to reach out at [email protected]. We’re here to help! 💚