YourparadeReviews of yourparade.com

Do not shop here. I ordered items which never showed up. They then said they would refund me but I never received it and they just keep saying ‘contact your bank’ when AMEX clearly haven’t received anything from them. I’m £50 down - avoid at all costs.

Good: love the mesh fabric, great quality and fit. Have panties and an amazing bodysuit. Love it more than Cosabella, their mesh is too sheer and delicate, and costs a lot more. Also love this very soft yummy fabric called “Super Soft” and own three bralettes, great fit and quality, but very few styles available and not to be confused with the Ultra Soft Re-Play fabric which sounds similar but is not soft. Bad: Their return policy is horrible. You can’t return underwear or bodysuits. They have some excuse, like health concerns or whatever. I order lingerie, and lots of panties, from many companies and have never, ever been refused a return as long as tags attached, and within 30 days, approximately. Their website looks cheap and unprofessional, like an unpaid intern who’s never designed a website was allowed to do theirs. I almost didn’t buy anything due to this. Not user friendly. They do have some great colors but don’t offer some of the same ones in different styles in same fabric, so difficult if you want to match. For some reason, you are unable to register for an account so you can’t keep track of your orders and have to enter all your info like it’s your first order every time. They have some amazing things, but order at your own risk.

Their stuff falls apart after one washing and their customer service is terrible. I let them know several pairs of underwear started coming apart after a single wear, and they reached out to offer a refund, but when I sent them pictures they never replied. That was over 2 weeks ago with multiple follow up emails from me.

EVERY SINGLE REVIEW COMPLAINING ABOUT PARADE’S CUSTOMER SERVICE IS GENUINELY TRUE. I’ve had the experience//offer of partnering with them to receive payout. YET, they never get my payout value correct, and customer service is none existent as they have even admitted via email at rare times that I’ve gotten ahold of them, that they literally only hired ONE SINGLE person to MANUALLY do a process that should take an entire team. Not sure how you can sustain a company with this notion. I DO NOT recommend them since if any risks happen you can’t reach anyone most likely for complaints and you definitely cannot count on their “team” to even be responsive promptly and properly. It’s most likely your issue will remain unresolved.

Ignore the negative reviews from over a year ago. I bought 4 bras in 2 sizes to be sure one fits, I emailed to return and within a day got a reply and got my paypal refund. Literally no complaints customer service wise. Bras were sooo comfy and fit me amazingly, I was struggle to find comfy bras for big boobs and these were great.

Products are generally good quality. Had to return a few things and they were very responsive and issued refund quickly. They source some sustainable materials (not 100%) which is better than other brands though I still wish it was more. No issues.

Their quality control and customer service needs serious improvement. The sleep shorts and matching tee I ordered arrived flawed. The shorts had one leg shorter the other and, the tee, quality issues with the seams. What’s worse is their lack of customer service. I emailed to ask if the return shipping costs could be waived and their replies have been terrible. They’ve avoided answering my question, quoting policies for items that arrive in ”good condition” and are being returned just because “they didn’t work out”. It’s been infuriating since the topic of my email was about defective merchandise. It’s as if they aren’t reading what I wrote. They seem to have zero interest in communicating well with customers. This has been one of the worst experiences I’ve had with a brand. I won’t shop with them again and definitely don’t recommend their products to anyone. EDIT: They finally changed their tone and took my request seriously: agreeing to waive the return shipping cost. I’m increasing my rating from one star to two because of that. However, it shouldn’t have taken so much effort to get there.

Abysmal customer service. I tried ordering from them once prior and never received my order. Weeks later I was refunded. I gave them a second chance and placed an order recently, only to have them forget most of my order (I received 1 of the 3 items I ordered). After contacting customer service, instead of owning up to the mistake they lied and said “it was shipped in two separate shipments.” Not true…I received a “shipping notification” for the remaining items AFTER my communication with customer service, stating only that a label had been created. A week later the status is the same—they have still not been shipped and CS is unresponsive. I give up on this company.