YourGreenHousesReviews of yourgreenhouses.com

You made good. We somehow had a box missing of strut pieces. You sent a set of missing pieces. The grernhouse is finally being built as I write this. All pieces fit nicely. Very happy so far. Bruno was fabulous at making it all happen.

I ordered this greenhouse in May and here we are in September and I still haven't received it. I do get email updates saying oh it's coming really soon but never anything that is actually helpful. I would not order from this company again

Absolute trash! To say they had customer service would be giving them credit. After much delay with the order we tried to cancel our order for several weeks. This was in June. At the time of this surgery it is middle of September and we still haven’t received a refund. We continue to receive the same screen shot on their system where it says “refunded” on August 25th. This can’t be the case as “customer service” called me on 2 September asking for my account information. Don’t bother calling any of these people on their “direct line” it rings once and straight to voicemail. It’s literally impossible to be this incompetent and bad at customer service. There should be someone dedicated to making things right when you have screwed someone out of $10k for months Worst company I’ve ever seen, would never recommend it UPDATE: They’ve been telling me my refund has been pending since August 25th! Even though their employee called to verify my bank information in 2 September. They now keep sending me the same screen shot of their system saying it’s pending. It’s OBVIOUSLY not pending. It’s October 11th. Nothing pends this long. They refuse to talk to me in the phone. I keep getting a run around. I had to initiate legal action

Melanie was a delight to talk to today and in the future as the point of contact with updates until the greenhouse I ordered is delivered. Thank-you!

I ordered my greenhouse in May, 2026. My order # is 5139. The owners email is now bouncing back. I received a couple of very lame emails saying my order was being manufactured with no real information provided. Then the owner made a Youtube video explaining why they were behind in shipping. Since then, his email address is no longer valid. Gustav is his name and he's at yourgreenhouses dot com. I emailed customer service and have gotten no response. This is a lot of money for us and I feel they have no intention of providing us with what we paid for. I hope they'll respond here and prove me wrong. If they can't come through I'd just like our money back. As you can see with their answer, even though I told the rep that we leave in mid November and aren't back in Maine until later April, they completely ignore any communication and do what they want. They'll try to deliver on December, we won't be there, and the delivery company will send it back. Terrible company with terrible communications and I'm likely out my money due to their continued inability to do what's right.

Great customer service from Melanie from the first contact with her through me changing my order after payment.

Hi Bruno I pre ordered this greenhouse back in December 2025 to be delivered in April 2026. I called several times about when it would be shipped and was told it was in the Q. Mid summer I was told that the model I ordered, Arrow, was not available and I could change it to The worlds most favorite. I did so, and was told that I would be refunded and then the new order would be placed. 3 weeks later still no refund. I called and talked to Ruben and he said he would take care of it. Ruben then called me back and left a message that it's been taken care of and I should receive the Greenhouse by the end of August. Here we are a month later and it seems that the order may finally be on the way. I expressed to Ruben that my last opportunity to get it assembled before winter is the week of September 28, 2026 as I will be on vacation that week. After that I will be working 7 days a week with zero days off and I'll have to pay to have it assembled. That's not acceptable. I'm not a happy customer at this point. We had plans for the Greenhouse this summer and now we will be delayed another year. This has been a terrible experience. Regards, Kevin

Wish we had ours by now. The build was supposed to be next weekend 9/26/26. We ordered a 10x26 polycarbonate with a few options (2 vents and a 2nd door) back on May 11th. Delivery was said to take 8-12 weeks. We asked for them to delay deliver until the week of Sept. 8th. That would have been 18 weeks. They agreed, stating no problem since delivery was well outside 12 weeks it usually takes. They did not deliver. We've been calling and emailing since the 4th for info and they don't answer phone calls and they don't reply to emails. After several attempts, we are lost now. We contacted Chase to dispute the charge. We aren't sure if it’s a scam, just a bad business, or otherwise at this point. Chase is now handling things at the moment. The same day we disputed, we finally received a call. The guy said he had a resolution proposal. After his spiel about shipping issues, delays, and the shipper not picking up orders (they need a new shipper) he said it would be shipped to soon to Jacksonville, Fl. and they could get it to us in say 6-8 more weeks. It’s an update, but not really a solution imo. We've now had to cancel our build crew for the weekend of Sept 26th 2026. This pushes the delivery out to about 26 weeks and into November. Not holding our breath here. I asked him to just cancel the order and refund us our money. He said he could not and would have to forward that to another person named Rueben and he would call us in a day or so. It’s been a week now and no call. We are currently following the dispute process with Chase and they assure us of a resolve. They have contacted them and the company has 30 days to respond. We will continue with additional review and info.