Excellent
586 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe your home should be the most pleasant, loving and amazing place on earth. A place where you can enjoy precious times with your family but also where you can express yourself creatively.Since 2018, we created YoraHome with you in mind first and one simple goal: To help YOU unleash your creativity and run a successful business from home.At YoraHome, we do not only sell amazing DIY products like CNC routers, laser engravers, 3d printers and woodworking tools. We also build a family of engaged and successful people who become our friends and ambassadors.Our customers are the center of our universe. You'll see us sharing photos and videos of them using our products and sharing their print stories. We work diligently to help them succeed and have the best experience possible with our company and products.
YoraHome (yorahome.com) has 586 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
586 approved reviews, newest moderated first
Tony R.
Posted
Happy with the purchase of my machine but my biggest complaint is the machine not coming with wire chain to control the wires as it prints. I shouldn't have to worry about that for a new machine in my opinion. A stepper motor ended up going bad within a couple days of using the machine but support team was awesome at getting me another one real quick.
Alexander A.
Posted
Customer service from Yora is very excellent. That’s a good thing because there are some issues with the product coming from China. Incorrect parts and very vague instructions. The videos and help created by Yora saved the day.
Rick G.
Posted
I recently placed an order for a 6550, and the 6550 expansion set. Both boxes arrived in just about 6 days after ordering. Not bad so far. The main box of the 6550 was missing some bolts and I had a question concerning the belt length of one of the belts. The expansion kit box looks like it had been opened up, then resealed by FedeX. Different tape holding, and I use that word lightly, holding the box flap shut. The longer cable and longer belt required to use the expansion kit was missing. I contacted Yora Home and had a quick auto generated reply with a case number attached. I also mentioned the missing items on the Yora Home Facebook Group site. Tom from Yora saw my post and immediately, and I mean quick, (2-3 minutes) had replied that I should contact them to get taken care of. I let Tom know I had a case number already, and he then contacted Jim who took over and replied directly to me, again, within minutes, to see what all was missing and what needed to be done to correct the issue. He even gave me a phone call to discuss what was needed so he would get it all right. Long story short, within 3 days I had everything I needed in hand. THAT is how customer service should be. Thanks YoraHome, and special thanks to Tom and Jim for jumping right on this. Unit is assembled and this old dog is now trying to learn some new tricks. It's all assembled and ready to test, if life would just cooperate and give me a few spare minutes.
Robert R.
Posted
the support was great when I call to say my order didn't come they checked it out sent a new one with in 2 weeks thank you very much
Preston M.
Posted
Was a little hard to follow the instructions for assembly. Once together you have to pretty much wing it. There is still so much that I haven't figured out. So many settings that should have came as a cheat sheet to get started.
Response from YoraHome· May 19, 2021
Hello Preston, We are sorry to hear that. This is one of the reasons why we supplement our products with many resources (video tutorials, blog articles with cheat sheets, 1-on-1 video technical support) that allow our customers to use our products with ease. When you have a moment, please reach out to [email protected] or call us at 833-541-5997 so we can make your life easier. We will use your feedback to improve our written assembly instructions. Looking forward to speaking to you.
Dennis B.
Posted
A verbal sequence of assembly would have been helpful. An option to purchase or download a software manual would also be helpful.
Ryan H.
Posted
I am giving it a three but it should be 0. Only reason is customer service was amazing at helping me since I was sent the wrong machine and the supplier never shipped my machine after my initial complaint. Also the quality of this machine is sub par I am missing parts and pieces look used. I am not happy about the whole experience but I will say customer service was on point. I just got the laser 6550 40 watt laser and I have had to make my open parts to get it up and running. I do not plan on recommending this to friends
Response from YoraHome· May 19, 2021
Hello Ryan, We are sorry that you are not happy about the whole experience. We are also happy that you do appreciate our customer service. If there is anything we could do to make it right, please call 833-541-5997 or send us an email at [email protected]. Making all our customers happy is our number 1 priority. Thank you
John B.
Posted
Was thrilled with the order process and timely delivery of my Yora. Now I need to add more to it and fully expect the same awesome customer service! I would recommend this to anyone looking for a new hobby or for a means to add to your income. Great product and customer service!
