YOKKAOReviews of yokkao.com

Response from YOKKAO· Nov 30, 2022

Dear JS, We would like to thank you for taking the time in sharing your experience in shopping with us. Our team is very happy to know that you found our customer service to be both quick and efficient in responding to your concern. We put a lot of effort into making sure that we respond and take action to each and every concern of our customers. In your case, we are pleased to help you out in getting the right-sized shin guards and we hope you can start enjoying them whether for training or competing. We hope you would continue shopping with us in the future. Best Regards, YOKKAO Team

Response from YOKKAO· Nov 15, 2022

Dear Thomas, Thank you for taking the time for sharing your experience in shopping with us. Please allow us to address the various points that you have made. Before that, however, we would like to express our appreciation for the fact that you acknowledged the quality of our products. Our main goal has always been to ensure that we produce only the best combat gear in the market. Now to address your first concern, which is about the shipping of your order. Sadly, any issues with shipping are beyond our control. This delay is a case of global shipping issues that have been plaguing companies from all over the world. We would very much like to expedite the delivery of your order. However, our hands are tied and we only hope that the shipping company would make it happen soon. Next is the issue of the extra import duties that you need to pay. This is also an issue with the shipping companies and it does not depend on us. If it was up to us, we would love for you to get your order as soon as possible. We would also like to apologize if our customer service did not meet your expectations. Outstanding customer service is something we always strive for and we promise to resolve any issues to improve our overall service even more. It is our hope that this will help clear things up and if you want to discuss things further, please reach us at [email protected]. Best Regards, YOKKAO Team

Response from YOKKAO· Oct 19, 2022

Dear Marcus, We thank you for taking the time in sharing your experience in shopping with us. Please allow us to address the different points that you have made. The first one is about the shipping of your order. Issues with shipping are regrettably, beyond our control. Both the delay and the price increase are global shipping problems that do not depend on us. As much as we would like to expedite the delivery of your order, we can only count on the shipping companies to make it faster. The second one is about our customer service and what you said was our lack of replies and updates about your order. While we found the issues with your order to be unfortunate, we would also like to note the fact that you did not provide your full name and order number in your review. So we would like to request you to please allow our team to have the proper time to reply to your email. It would be much better for us to have clear and proper communication before you post a review. We would like to add that we do reply to everyone and we always deliver the purchases of our customers. We sincerely hope that this helped clear the situation and if you would like to discuss things further, please get in touch with us at [email protected]. Best Regards, YOKKAO Team

Response from YOKKAO· Sep 23, 2022

Dear Richa, We would like to say thank you for taking the time in sharing your experience in shopping with us. Our team is quite happy that you found our head guards to be amazing. They are definitely made from 100 % genuine leather and are handmade in Thailand. They are certainly designed for use in different combat sports such as Muay Thai, Kickboxing, and Boxing. We always make it a point to produce the best products that surpass industry standards. And we hope you continue to shop with us in the future. Best Regards, YOKKAO Team

Response from YOKKAO· Aug 25, 2022

Dear Gary, We would like to thank you for taking the time to share your experience in shopping with us. It makes us happy and proud to know that you are very pleased with your new handcrafted Pad Thai shin guards. We always strive to produce the best products in the market and continue satisfying our customers. And we are humbled that you would choose to recommend our shin guards as well. We hope that you continue shopping with us for more of your Muay Thai and combat sports needs. Best Regards, YOKKAO Team

Response from YOKKAO· Aug 25, 2022

Dear Joshua, Thanks for taking the time to share your experience in shopping with us. We're extremely pleased to know that you found the items to be of excellent quality and durability. And we've always put a premium on making our products comfortable. As for the designs and colors, having plenty of options in those areas is one of our trademarks. Lastly, we also make it a point to improve our delivery and shipping services to the satisfaction of our customers. Best Regards, YOKKAO Team

Response from YOKKAO· Aug 25, 2022

Dear Janre, We appreciate that you took the time to share your experience in shopping with us. Our team is very happy to learn that not only did the gloves and hand wraps arrive quickly but also in perfect condition. We always make it a point to provide the best delivery and customer service to satisfy each and every one of our customers. We hope that you continue to shop with us in the future. Best Regards, YOKKAO Team

Response from YOKKAO· Aug 17, 2022

Dear Liam, Thank you for taking the time to share your experience in shopping with us. We are very happy to know that you decided to give our boxing gloves a try and that you found them to be awesome. We're also so pleased to learn that you love everything about it - from the quality to the comfort and design. Since you love our gloves so much we hope that you can also give our other products a try and that you continue shopping with us in the future. Best Regards, YOKKAO Team