Average
176 reviews
YitahomeHonesty, pricing, process and quality scores appear once 5 customers have rated them.
YITAHOME, a furniture brand, specializes in sleek, contemporary designs for modern homes. With clean lines and understated elegance, our range includes minimalist sofas and statement coffee tables. Affordability and high quality make YITAHOME a top choice among young professionals and design enthusiasts. With a focus on simplicity and functionality, we aim to be the go-to brand for creating stylish, modern homes. Our dedicated team consists of over 600 employees, including 63 quality inspectors and 35 designers, ensuring that our products meet rigorous standards and cater to customer needs. By leveraging technology to enhance productivity, we value customer feedback as crucial to our success. We continuously improve our offerings based on valuable insights shared by our customers.
Yitahome (yitahome.com) has 176 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
176 approved reviews, newest moderated first
Susan H.
Posted
The selection is vast, and I was able to find pieces for every room in my house. From cozy couches to elegant accent chairs, every item I purchased has enhanced the overall aesthetic of my home. The team was amazing, helping me coordinate colors and styles to create a cohesive look.
Shae
Posted
DO NOT BUY FROM THIS COMPANY! I had an awful experience and wasted 3 days trying to get a return or credit for a defective makeup vanity that weighs 150 lbs. Their customer service is absolutely terrible—unhelpful and dismissive. They told me I would have to pay for shipping to return their defective product, even though it arrived with missing and broken parts. To make matters worse, they refuse to honor their warranty. Save yourself the headache and avoid this company at all costs!
Response from Yitahome· Nov 25, 2024
Dear Shae, Thank you for contacting us. We regret the product you received turned out to be defective. We would like to assure our valued customers that every item sold by YITAHOME undergoes rigorous quality control inspections, ensuring a top-notch product experience. Our commitment to providing excellent furniture products is further strengthened by our comprehensive warranty policy. Rest assured, all items purchased directly from YITAHOME are covered by the warranties. You can check the link to know more details: https://www.yitahome.com/article/WARRANTY.html?aid=70 You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. In order to protect your personal information, please contact us via email, live chat, or phone call. We will work on answering you as soon as possible and we are happy to help you at any time: https://www.yitahome.com/help Sincerely, YITAHOME
Rick P.
Posted
The plastic used is poor quality, the dimensions are off enough that the walls are longer than the floor frame in 2!! places, the roof panels aren't long enough to ACTUALLY COVE THE ROOF. I took a video showing the multiple fitment issues. YITAHOME actually removed the product from their Amazon store page, replacing the product with something else while using the same link. Dirty dirty dirty. Too many negative reviews on this shed that I overlooked when buying it. And since it's sunday, I have to wait another day just for them to tell me I'm out of the warranty period (broke my wrist and wasn't able to build anything for a month). So now I'm out $1,200 and I have a partially built shed that's just utterly useless.
Response from Yitahome· Nov 19, 2024
Dear Rick Payton, Thank you for contacting us. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us. Sincerely, YITAHOME
Veronique
Posted
If there was a star LOWER than 1 ~ I would go there! IF you purchase from this company, be in for the worst customer service EVER! We purchased a NEW large deck box from an auction. The box was NEW in the ORIGINAL box, but no assembly parts. We tried everything to get to purchase parts to put this box together. To NO AVAIL...the ONE way to get ahold of the "company" is through a chat. That "human contact representative" refuses to understand that I DO NOT HAVE an order or tracking number. I just want to purchase the assembly parts. Which has brought me here. Apparently they DO NOT sell assembly parts. So BEWARE, if your box ever has a broken part....you WILL NOT BE ABLE TO REPLACE IT. Take this in consideration when purchasing a product of theirs.....however you purchase it.
Response from Yitahome· Nov 11, 2024
Dear Veronique, Thank you for contacting us. We regret the product you received turned out to be missing parts. Each of our products goes through several quality check procedures before the final delivery to the customer. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. In order to protect your personal information, please contact us via email, live chat, or phone call. We will work on answering you as soon as possible and we are happy to help you at any time: https://www.yitahome.com/help Sincerely, YITAHOME
Kristin M.
Posted
Bought two nightstands from them. The holes for the drawers were drilled on the wrong side on one and too low on the other so both nightstands are unusable. I called the company to try and get replacement parts. Their response was since I bought the item through Amazon it wasn’t their problem. Amazon obviously doesn’t have replacement parts so I’m stuck with two useless hunks of garbage. I’m currently working with Amazon to try and get them out of my house. DO NOT BUY!
Response from Yitahome· Nov 11, 2024
Dear Kristin Marques, Thank you for contacting us. We regret the product you received turned out to be defective. Each of our products goes through several quality check procedures before the final delivery to the customer. We found out that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely. Regarding your concern, please allow us some time to investigate. We will get back to you via email within 48 hours. Thank you for bearing with us. Sincerely, YITAHOME
Keilan C.
Posted
Extremely pour customer service and products, would highly advise saving yourself time and money and shop somewhere else.
Response from Yitahome· Oct 28, 2024
Dear Keilan Cook, We're sorry for the inconvenience caused. Would you mind telling us the reason for the unsatisfied customer service? We will check it and provide you with better solutions. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you contact us via these options: https://www.yitahome.com/help We will work on answering you as soon as possible and we are happy to help you at any time. Best regards, YITAHOME
Don W.
Posted
If you buy a product from this company, beware. Very sad customer service. They will not replace any parts for your gazebo. They actually told me to go get the parts from somewhere else. It's their product! Pathetic customer service. Do not buy these products.
Response from Yitahome· Oct 28, 2024
Dear Don Waterman, We're sorry for the inconvenience caused. We are sorry that you are not satisfied with the solution provided by customer service. We will try our best to solve your problem. We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest you contact us via these options: https://www.yitahome.com/help We will work on answering you as soon as possible and we are happy to help you at any time. Best regards, YITAHOME
Karen J.
Posted
I purchased a 5-dresser from them and the only problem is if you damage the fabric drawers they don't offer a way to replace them. I suggest anyone thinking of purchasing an item give it a second thought. I have the dresser but no way to replace the drawers. I have been searching the web and coming up empty. So I suggest looking for an item that you can get replacement drawers for. I purchased the item from Amazon 6/10/21. I have the frame but no drawers. Guess I will keep looking.
Response from Yitahome· Oct 17, 2024
Dear Karen Jones, We are sorry for the inconvenience caused. This is definitely not the experience we wish to create for our customers. Regarding your concern, please allow us some time to investigate. We will get back to you via email within 24 hours. Thank you for bearing with us. We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, YITAHOME
