YextReviews of yext.com

They are a COMPLETE FRAUD!!! All of our listings and client listings addresses and information was scrambled with the wrong info. THEY DESTROYED OUR COMPANY AND CLIENTS! They refused to correct the information or stop billing us. THERE IS ZERO CUSTOMER SERVICE!!!

Customer support is nonexistent.

Very nice lady I want to return my office item she helped me a lot Forgot to ask her name

Ottimo prodotto, ottima azienda. Top Vittorio Carosone.

Data hostage model — 20 years of incorrect listings with no free correction path Gilmour Commercial Photography has had incorrect business information published across Yext-powered directories for over two decades. There is no free correction mechanism. The only option Yext offers to fix inaccurate data about your own business is a paid subscription. The structure is straightforward: Yext publishes incorrect data and sells the correction. Businesses that don't pay remain incorrectly listed indefinitely. I have made repeated contact attempts since the early 2000s. No correction has been made. Responses, when they come, cite the business being Canada-based as grounds for refusal — while the incorrect listing continues to be actively published. This is not a data quality issue. It is the business model.

So I was trying to put my business location on google map and get it verified and yext came up, and stupidly thinking it was part of the google thing I put in my phone number. Well, I quickly realized it was not what I wanted, and clicked out. I never went further than putting in my phone number. I finished the google verification and all without further issue. Until the phone began ringing and ringing. Multiple diff phone numbers some claiming to be google wanting to verify my business. I stated I was verified and the person tried threatening me that if I didnt do this verification process with her my business would not be visible on the internet. I politely told her I did not believe she was with google and she hung up in a huff. Then I began getting calls from "map verification" so far about 4 a day. I do not answer them. omg. what bullshit. stay far away from yext.

When you subscribe to Yext, you are paying for a system, not a service. You never own your ecosystem, and you may be left with a mess when you end your contract. My advice: don't do it. They do not provide what most businesses believe they provide. It's better to hire an intern and have he/she work across all your business indexes one by one. Speaking from my own experience.

I rarely leave reviews like this, but small business owners deserve to know what they’re getting into with Yext. I paid for Yext for over two years expecting my business listings to be properly distributed and synced across directories. That is literally the core service they advertise. Recently, I audited my account and discovered that a large portion of the listings were never properly connected or syncing the entire time. After contacting support, I suddenly received around 40 automated emails saying they were “fixing” the listings. That alone confirmed the issue existed. However, despite acknowledging the problem, Yext completely refused to take responsibility. Instead, they told me it was my responsibility to notify them if their platform wasn’t working — as if I’m supposed to monitor their system for bugs and glitches. I’m paying for the service, not working as their QA tester. To be clear, I wasn’t even asking for a full refund. I simply said it would be fair to receive one free year since two years of payments delivered almost no value to my business. They refused. This experience showed me three things: • 0 accountability • 0 care for small businesses • A platform that clearly has reliability issues For a new business, $400 a year is real money. We take risks investing in tools that promise to help us grow, and when those tools fail, companies should stand behind their product. Instead, Yext essentially shrugged and told me it was my problem. If you’re a small business owner considering Yext, I strongly recommend doing very thorough research first. My experience was that the platform did not deliver what was promised, and when the issue surfaced, there was no meaningful support or accountability. Small businesses deserve better than that.