Bad
273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Yankee Candle Company has over 30 years of candle making experience. We offer the world's largest selection of the best scented candles, carefully crafted using only the finest candle materials and fragrance oils. Candles, Gift Baskets, wedding favors and more...
The Yankee Candle Company (yankeecandle.com) has 273 customer reviews on Rated Honest, with an average rating of 1.7 out of 5.
273 approved reviews, newest moderated first
Saskia D.
Posted
I purchased two large jars just before Christmas to use over the festive period. They cost £14.99 per jar and neither had any fragrance whatsoever. They were supposed to be cinnamon scented, but after waiting a few hours in the hopes they would eventually start to throw scent I gave up and threw them away Complete rip off in all honesty. Yankee used to be so good. Now they’re no better than what you can buy in pound shops. Disappointing.
Chris
Posted
VERY dishonest company! Spent 2 hours on the phone, assured me my order was canceled 3 times and then shipped it anyway. Caught them in multiple lies and one rep even told me "if he wanted to fool me he could just send me a fake email saying order was canceled". I WILL NEVER ORDER FROM THIS SHAMEFUL COMPANY AGAIN!
Donna C.
Posted
There customer service sucks I do not know how they are in business.If they don't have enough people or product to get up with their orders need to not sell online orders I didn't know I had to place a order 2 months in advance
Elle D.
Posted
I bought oil plug ins and melts from Yankee candle. When I received the order it was all thrown in a big box without padding the oil leaked all over the box the melts were broken all over the box. I wrote customer service and they didn't respond
Valentina
Posted
Die Sendung kam zügig an allerdings musste ich feststellen dass das Glas von 3 der 4 Kerzen komplett gebrochen war. Kann ja mal passieren. Habe den Kundenservice kontaktiert und ich erhielt auch zügig die erste Rückmeldung mit der Bitte um Fotos und man wird sich um die Rückerstattung kümmern. Nun ja Fotos habe ich am selben Tag (24.10.) geschickt und seither kam keine Rückmeldung bzw Rückerstattung. Ich habe bereits 3 Reminder geschickt und bekam keine Reaktion. So geht man mit Kunden nicht um. Für mich ein no go.
Cristina B.
Posted
Ho comprato la candela con profumo del mare ....orrenda profumo di pesce marcio soldi buttati via ...peccato sono una cliente di vecchia data....
Valter R.
Posted
Ho gia' fatto diversi acquisti e finora non avevo mai avuto bisogno dell' assistenza clienti. Oggi in data 29/11, ho telefonato per la seconda volta, la prima ieri, per avere info su una mia spedizione di cui dal 20/11 non sapevo piu' nulla. Il primo giorno mi ha assistito un ragazzo, sicuramente straniero, che aveva problemi nell'esprimersi correttamente in lingua italiana, cmq piu' o meno sono riuscito a capire, capire chese l' ordine non arrivava il 28/11 dovevo richiamare il giuorno successivo, cosa che ho fatto. Il problema sta' nel fatto che questa volta mi ha risposto un operatore italiano checon fare strafottente mi poneva domande non inerenti il mio problema. Io avevo bisogno del tracking per sapere dove era la mia spedizione! Dopo un po' di continue mezze prese per un incapace (. cioe' io ), mi ha spedito un numero per il tracking. Sicuramente questo e' stato l,' ultimo ordine online su questo sito, la prossima volta che ho bisogno dei prodotti Yankee Candle, andro' in negozio.....
Carmen Jozwiak L.
Posted
Sturbridge store cashier really rude more interested in getting store prepped than being nice to customers. Wish i had gotten her name.
