Excellent
455 reviews
Xtractor DepotHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Dreadneck
Posted
As always quality parts and fast reliable service!
Response from Xtractor Depot· Mar 9, 2021
Hi Dreadneck, Great to hear! Thank you very much for taking the time to leave us feedback on your last order!
john........
Posted
i placed this order and requested expedited shipping. my purchase was sent via fed ex but with a required signature. it was supposed to be delivered monday and I was here to sign however it is now thursday and i have not received my order. Fed ex claims they have come every day and that i was not here. I dont understand why such a small order needs to be signed for. has created nothing but problems for me and i will not order from this company again.
Response from Xtractor Depot· Mar 6, 2021
Hi John, Thank you for letting us know the issues you were facing. I apologize, we do require signature on our packages due to the high volume of customer complaints we received regarding missing/stolen packages. Unfortunately we don't have control over when the carriers deliver and if they actually stopped by or not. I checked your tracking today and it shows it was delivered. If you did not receive the package, please let us know and we will reach out to Fedex to place a tracer on your package. Thank you for your patience. Thank you again and I apologize for the issues you had to go through.
Geovanny
Posted
The staff at Xtractor Depot were very friendly and professional. They quickly answered all my questions online through email and as soon as I arrived at the facility in person. I recomend anyone that has never purchased through do so. My order was given to me right away. will definitely be going back to make future purchases.
Response from Xtractor Depot· Mar 6, 2021
Hi Geovanny! Thank you for your kind words! We truly appreciate it. We will do whatever we can to answer your questions and get you what you may need. Thanks again for your continued support!
manuel P.
Posted
I showed up at shipping and receiving dock.dude no way of alerting a worker to pick up m yuh package..kind of negative feelings. However went into main office to get dry ice and my tocallo manuel took care of me .and good vibes did ensue. 👌🤪
Response from Xtractor Depot· Mar 6, 2021
Hi Manuel, Thank you for letting us know. I apologize for the mix up at the docks. We appreciate your support and giving us feedback on your recent visit!
Gilbert N.
Posted
Great place with awesome customer service 👍
Response from Xtractor Depot· Mar 6, 2021
Hi Gilbert! Much appreciated! Thank you very much!! If you may need anything in the future, please reach out anytime.
PUR Industries I.
Posted
Allen always does a great job of helping us out and getting all the items we need to stay operational and grow the business.
Response from Xtractor Depot· Mar 6, 2021
Thank you PUR! We truly value your support and taking the time to leave us feedback on your experience with Allen!
Alex E.
Posted
Everyone at XD has been extremely helpful and punctual! This has been my favorite place to go for any of my extraction equipment needs. From large scale processing, to small startup extraction labs, Depot has everything you need, at a competitive price.
Response from Xtractor Depot· Mar 6, 2021
Hi Alex, Thank you very much! We truly appreciate your feedback on your recent experience with us. If there is anything else we can further help you out with, please don't hesitate to reach out anytime. Please let us know how the system works out for you! We always love the feedback!
Aaron F.
Posted
Took awhile to receive package, plus shipping was $20 on a small bottle, why don’t you guys ship usps?? My package was ordered over a week ago, could have gotten it from the jungle by horseback by now 😳 #fedexblows
Response from Xtractor Depot· Mar 6, 2021
Hi Aaron, Thank you for leaving us feedback on your recent order. I apologize your package took longer than expected to arrive due to President's Day. We had the package ready to ship however, no carriers were working on President's Day. Our shipping department will be sure to double check smaller packages like yours to check USPS options as well and we will issue a refund if it is possible. Please reach out to us next time if you are having issues on your end and we will make sure you are not over paying for shipping rates. We appreciate your support. Thank you!
