Great
629 reviews
XenonProHonesty, pricing, process and quality scores appear once 5 customers have rated them.
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
XenonPro (xenonpro.com) has 629 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
629 approved reviews, newest moderated first
Kiel B.
Posted
Great services and great products. Best shop to purchase anything car related
Response from XenonPro· May 25, 2021
Hi Kiel, Thank you so much for your review! We hope you enjoy your lights and look forward to serving you again soon!
Franco A.
Posted
I love the product
Response from XenonPro· May 18, 2021
Hi Franco, Thank you so much for your review. We hope you enjoy your lights and look forward to serving you again soon!
Laura B.
Posted
Directions could have been a little more clear with the wires meaning the head light had 4 wires only 2 of them needed hooked up so what where the other two wires for that weren't attached to the headlight? And tips on how to keep wires together tied up etc other than that the only problem I had was I didn’t know I would need to adjust my headlight aim they pointed strait down and I couldn’t see anything except on bright took me 7 days trying to figure out how to project them on the road so I could drive at night
Response from XenonPro· May 18, 2021
Hi Laura, Thank you so much for your feedback, we have forwarded it to our products team. We hope you enjoy your lights and look forward to serving you again soon!
Disappointed in W.
Posted
Nice packaging. The rest of product was less impressive. No instructions. No labels. No packing list. Housing/lens of bulbs was very cheaply made, fragile and poorly fitted. Poor construction overall. Was eventually able to install headlights but worry every moment that they will fail. Did not even bother to install the fog lights. Waste of well-over $200. A disappointment all around. Would not recommend.
Response from XenonPro· May 18, 2021
Thank you for your review. In an effort to protect the environment, all our guides can be found directly and your invoice and packing slip were emailed to you. The housing of the bulb needs to be removed, it is only there to protect the diodes during shipping. Please get in touch with us if you have any questions about the product!
Dave
Posted
I first ordered HID kits. I was not super happy with them as they had some issues with my install. Got a hold of them on chat they took care of everything. Now I have all LEDs on the truck and they work perfectly!! Awesome outfit to work with. Thanks!!
Response from XenonPro· May 17, 2021
Hi Dave, Thank you for much for your feedback. We hope you enjoy your LEDs and look forward to serving you again soon!
Esty
Posted
Kevin is Amazing!!! He understood everything and was very competent at doing His job. I also really enjoyed the shopping experience.
Response from XenonPro· May 16, 2021
Hi Esty, Thank you so much for your review! We hope you enjoy your lights and look forward to serving you again soon!
GERARD B.
Posted
I decide to go with Xenon, but I have not installed lights as yet.
Response from XenonPro· May 15, 2021
Hi Gerard, Thank you for your review. We hope you enjoy your lights!
Mari S.
Posted
I reviewed XenonPro a few days ago, telling of my horrible experience with Dale, who works in customer service on the chat line. I was chatting with him because I didn't get what I ordered and his disrespect and rude comments eventually led to him blocking me. I got a very friendly response for the review (from a XenonPro agent), telling me to email them so they could remedy the situation "right away." I did just that--right away. Well, three days later I'm still waiting for any response back. Were they just trying to sound like they really cared? Are they really working on a remedy for this? Or are they trying to make themselves appear as a company that has some integrity? I wonder how long "right away" will be? From the sounds of other reviews, it will probably be after 30 days, making it too late to do anything about it. I'm getting really disgusted with these guys. Consider this a warning -- don't buy from Xenon Pro! 4 days later (today) came a reply from XenonPro. It is exactly, word for word, the same reply as my first review. That makes me wonder if a real person is even replying.
Response from XenonPro· May 13, 2021
Hi Mari, Thank you so much for your feedback and please accept our sincere apologies for your experience with Dale. We are looking into this IMMEDIATELY. Please get in touch with us via email so we can remedy the situation for you right away. Thank you so much for your patience and understanding.
