Poor
693 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
693 approved reviews, newest moderated first
Amory M.
Posted
Horrible support. Stay as far away as possible.
Response from Wyze· May 1, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.
mothergoose
Posted
Crappiest piece of shit! Have to keep refreshing the damn screen in order to view recording. Lags every freaking time. Worse piece of crap shit dont ever buy this brand! It was working alright until the recent update and became even more laggy!!
Response from Wyze· May 1, 2025
Hi there, we are sorry to hear you are experiencing this issue with our app. We would love a chance to improve your experience, if you have not could you please reach out to our Wizards team (www.support.wyze.com) so we can look into this further? Alternatively, if you have already sent in the issue to our team, could you please provide your most recent ticket number? Thank you.
Frances C.
Posted
I purchased a bundled deal for my daughter ($99 total) in October, 2024, and had it sent to her home address. She never received it. I called to ask about the delivery and was told it had been delivered when it had not. They emailed me a link and when I entered the information for a refund I was told it was too late to get a refund as I had waited too late to request it. I paid an additional fee for this service yet they are refusing to honor it. This is my third time contacting Wyze, and they are still giving me the runaround for returning my $99 or providing the product bundle I paid for. Again they said they would email me, and this time I asked for a living, breathing person, and still they give me the runaround. I have cancelled both my subscriptions to Wyze for our cameras, this company is no better than the rip-off artists who habitually call to scam you out of your money. A legitimate company honors its customer's claims, Wyze is not that. Find a camera from somewhere else.
Response from Wyze· Aug 6, 2025
Hello, we took a look at your case and found that our team has offered a courtesy refund for this issue. Thank you.
C S.
Posted
Another joke from Wyze! I don’t have a reference number, so how can they ask me for a reference number? Nobody even replied to me or contacted me until now when I get a message from trust pilot … Terrible camera terrible after sales service. I think these cameras are a rip off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record . The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service. Today one of my cameras wasn’t working and when I called customer service they said because it was past the one year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five dollar gift card. All I can say is this company is a joke and a rip off. I’ll never buy from them anything again.
Response from Wyze· May 1, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you. Update: Hi C, any information provided may help us look into your case further. We unfortunately are unable to find your call in our system with the current information. We would still love the chance to look into this and improve your experience, could you please reach out to our Wizards team (www.support.wyze.com) and reference your TrustPilot review so we may take a look? Thank you.
Tom M.
Posted
Terrible cameras and customer service. The cameras that you don't pay extra for service on miss dozens of events everyday which basically makes them useless.Ironically the camera I pay a monthly fee on rarely misses an event.Total BS.Adios Wyze .
Response from Wyze· May 1, 2025
Hi there, subscriptions are not required to use your Wyze cameras, you can access live streaming as soon as you connect your camera to Wi-Fi. If you have a microSD card inserted into your Wyze Cam, you will have the ability to record “Events Only” or “Continuous”. These recordings will be saved directly to the microSD card. With continuous recording, the camera will continuously record video to the microSD card, regardless of whether you have a Wyze Services subscription or not. Once the microSD card is full, the camera will automatically overwrite the oldest footage in order to continue recording. “Recording events only” will only record if motion is detected. You will need to ensure that you have motion detection enabled in your camera’s settings. This is a great way to make sure you are only recording what matters to you and save space on your card! To ensure smooth viewing, footage longer than 1 minute is broken into 1-minute increments. For both types of microSD card recordings, you can view the footage through the Playback feature in the Wyze app. Please note that the footage saved to the microSD card is independent of the footage saved to the Events tab of the Wyze app. In order to receive footage in the Events tab, a subscription to a Wyze Service, such as Cam Plus, is required. The footage here is determined based on your camera’s detection settings after enabling a Wyze Service. If you have any questions, please reach out to our Wizards team (www.support.wyze.com). Thank you.
Chip L.
Posted
won't connect. this is a terribly unreliable system. I have bought 9 cameras and they all frequently don't connect, or take some time to do so. they also miss way too many vehicles and people. but they sure do good at seeing bugs and rain. all I am told is wait for an update. I am not a satisfied customer and will communicate that to my friends and in reviews. I'm done trouble shooting. They are asking for more information. Why don't they just check their records for my account. I call it a lame excuse to dismiss my review. ticket (4259530)
Response from Wyze· May 1, 2025
Hey there, we're sorry to hear you may be running into some connectivity trouble. We would love to get further information such as camera type so we can understand where the issue may be. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you. Update: Hi Chip, in order to confirm we are contacting the correct person we will need a confirmation of information or a ticket number. If you are up to it, please provide your most recent ticket number so we may take a look. Thank you.
Van G.
Posted
Customer service will not respond to broken products. We have been reaching out for over 4 months now with no response from wyze.
Response from Wyze· May 1, 2025
Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.
Oliver
Posted
It is a scam. Don't buy it. It is just 16 sec events crap until you buy subscription. And if you has sd card, you need to take it out to watch it. Just buy a cheap $30 Chinese cam is better.
Response from Wyze· Aug 6, 2025
Hi there, subscriptions are not required to use your Wyze cameras, you can access live streaming as soon as you connect your camera to Wi-Fi. However, adding a subscription can enhance your camera's functionality with other features!
