WyckesReviews of wyckes.com

Do not order online! I wish I had seen all the bad reviews and BBB complaints before I ordered online. They took my money but never sent my order. There is no way to reach them. They don't answer emails. The customer service number is a call center and they wanted my credit card number before they would give any info on my order. I filed a BBB complaint but based on the other complaints I can just kiss my money goodbye.

I wouldn't even give Wyckes Furniture one star if there was a lower rating. I ordered an end table online in April 2019, and it finally arrived in mid-June. Yes, the price was great, far less than other places I'd checked, but they took over 8 weeks to get the table to me, and when it arrived, it was damaged. It wasn't damaged in shipping. The corner looked like it had been warped or gotten wet so it should never have passed quality control or been shipped. I tried to contact them by phone, but they wouldn't return my calls. I emailed them asking if they would replace the table and that if they wanted the damaged one returned, they should provide the shipping cost. However, they provide extremely poor customer service and did not reply immediately. When they did, they wanted to give me a credit of $75. I paid with PayPal, and PayPal told me I had to return the damaged table in order to get my money back. The cost of the return shipping was over $400, almost twice what I paid for the table so I'm stuck with a damaged table with absolutely no effort made by Wyckes furniture to correct the situation. I would NOT recommend anyone purchase from Wyckes Furniture unless they can see the product first. I didn't heed the warnings from the many reviews I've read from other people who have also been swindled by this company so I hope others will not make the same mistake. Honestly, I have no idea how Wyckes Furniture manages to stay in business.

We purchased end tables from Wyckes Furniture, one of which was damaged during shipping. No one answers the phone at Wyckes or responds to e-mails. We still have a damaged, unusable end table sitting in our family room. We didn't heed the warnings of others and purchased from Wyckes Furniture anyway...PLEASE don't make the same mistake. Note: I filed a BBB complaint and Wyckes Furniture only response was to contact their e-mail address to which they NEVER respond.

Wish I could give 0 stars. Seriously, listen to other reviewers and avoid this place at all costs. I am in tears and devastated by my experience with Wyckes Furniture. My boyfriend and I went in last week to buy a TV stand. We really liked one, but once the man explained that it was a floor model and that you're buying it "as is", we went back and inspected it, realized it was broken , and didn't buy it. We found another tv stand we really liked which he said was also a floor model and sold "as is". We inspected it, it looked great and we were unable to find anything broken about it, we agreed to buy it, and spent hundreds of dollars on it. Today it was delivered missing one of the two doors. I called Wyckes thinking they would be reasonable since they'd clearly broken it since we purchased it, and the man that sold it to me lied and said it had been missing a door the day we bought it. As if it is not blatantly obvious that a door is missing and as if it were something we would have missed. It was absolutely not broken when we bought it. We inspected it and it had two doors. He was standing right there with us and also saw it had two doors. I immediately drove into the store, assuming that the man who had sold it to me would confirm that it had two doors when we bought it and that they would give us at least some of our money back. Unfortunately, not everyone is honest. Trying to get this man to tell the truth and watching him smile and lie to me, claiming it was like that when we bought it, was one of the most frustrating experiences of my life. That is a lot of money to have spent for my boyfriend and I, and we are devastated to now have a broken Tv stand when we paid hundreds to purchase it AS IT WAS in the store which was with two doors. We regret not taking a picture when we bought it so we had proof of this since these people are very dishonest, so if you do choose to take a gamble and go with Wyckes and purchase a floor model, please take a picture to protect yourself. And this lying man said he is the manager. So if the manager is willing to lie like that and treat customers that way, please stay away.

Only shop here if you're a masochist, because their support is awful, and they'll just ignore you once they have your money. They sent the wrong item to me, and it came damaged. I sent photos and emailed them and their only response was "Our records show we sent the right item". They didn't address the damage, offer a resolution, or even say "sorry to hear the furniture came damaged". They clearly don't care about customers (heck, they might even hate them) - so don't shop here because if anything goes wrong, they'll cut contact with you and certainly won't help you. Update: When I returned the wrong item they sent, they charged me for the return shipping! I'm filing a dispute with my credit card, because they've stopped responding to me.

I ordered a couch by mistake and cancelled within 2 minutes of ordering. They refunded me my money but took 10% for restocking fee. I asked why they took the restocking fee if i cancelled in 2 minutes after the order was placed. They said company policy. Okay fine. So i asked if my 10% restocking fee could be applied to another order and they said yes. Since there were no other couches that fit the description i was looking for, i asked if i could re purchase the couch i previously cancelled. They said it was discontinued now and they would need to check with the warehouse. This was on April 15th 2019, and to this day still have not gotten a response from them. After i don't know how many emails saying they are checking the warehouse and i have not received any follow up. I called their cerritos store and spoke to a guy named "Rich". Rich said he'd call me back later that day he was checking on it. No call back ever from Rich, and still no email response from them. This seems like the way they do business. And reading the other 1 star comments, now i can see why. Stay away from this company if you don't want to go through a hassle.

HORRIBLE COMPANY...CRIMINALS!! THEY NEVER REPLIED TO ANY EMAILS! NEVER ONCE! Do I have to pay to return damaged items? Do I have to pay for their busted stuff? Why kind of seller sends out busted items and expects the buy to pay to return? YOU ARE NOT protecting by using this buyers. I need a return address and seller will not provide a return authorization or address. If you buy from them you will be SCREWED and NEVER get what you paid for! Capt Hamilton, USAF Xenia , OH

They stole $1198.00 from me a hurricane victim!!! I ordered online and never received any of my order, the only way to contact them for online orders is through emails. Now they won’t answer any of them. It’s been over six months since I’ve ordered!