The Wall Street JournalReviews of wsj.com

Not the same as before, journalism has changed over the years.

You cannot cancel subscription online - SCAM! you have to call a number, go through a bunch of menu options and talk to someone. For me they couldn't locate the subscription using membership number, had to spell my long email they had on file. Never again. Will try FT instead.

Extortion is what it is. Wall Street Journal should be ashamed of itself. Any other news is better- even fake news!

Called to cancel and thought I was fine. Two months later I have 90 dollars on my card and still have a subscription. I called and they said the cancellation didn't go through. They refunded the months, but it still seems like a scam. I bet they get a few people who never notice and they just siphon money out of them perpetually.

1$ digital subscription is a scam. Impossible to cancel it. Only via phone and it seems this number doesn't work.

My wife had some work published in The Wall Street Journal, and wanted to see the layout. The WSJ offers a 3 month subscription for $1, so she thought she'd just cancel immediately after seeing her article. Turns out there is no way of cancelling a subscription online, so she emailed customer support. When they didn't reply, she followed up. Exactly 3 months after the subscription was made, she received an email from them saying that to cancel a subscription - you had to call them on the phone. This email came on the same day they charged our card, so was obviously deliberately timed as such. We have called the bank, who have informed us that we have to cancel the debit card, and get a new one, as they are unable to block a specific company from taking any funds from the card. Super inconvenient. Upon doing further research and reading anecdotal accounts on Reddit - it turns out this is standard practice and in fact part of their business model. Some people on Reddit even suggested changing the billing details to a California address, as this brings up a subscription cancelation option - meaning that they were legally required to provide this service in the state of California. Meaning that it's not a "security issue" like they try to suggest it is. This means that Dow Jones, The Wall Street Journal is knowingly and willingly acting in bad faith.

Poor customer service, rude agents, technical glitch in their website which prevented me from logging in. They refused to extend subscription by a couple of weeks due to their technical glitch. Stay away from this company.

Couldn't cancel through any of the numbers I was given on their website. If you are having the same experience, the only way to cancel without calling them is to change your card's billing address to somewhere in California, and then you can turn off "auto-renew".