Cost Plus World MarketReviews of worldmarket.com

I bought Dubai chocolate $100 worth and it was all melted with the metal paper all in it and the manager Vanessa told me she would give me a 15% off all I wanted them to do was resend it cause I can’t eat the chocolate with metal all in it I would not buy nothing from this company. The manager Vanessa needs to be replaced she has no Customer service knowledge on how to treat customers

We had an absolutely outstanding experience at World Market thanks to Alaina, whose level of customer service truly exceeded every expectation. From the moment we walked in, she greeted us with a warm, genuine smile and immediately made us feel welcomed and valued as customers. Alaina went above and beyond in every way—she was knowledgeable, attentive, and incredibly patient. We had several questions and were trying to find specific items and furniture pieces, and she not only guided us through the store with ease but also offered thoughtful recommendations that perfectly matched what we were looking for. What truly set her apart was her initiative—when the items we needed weren’t available in-store, she took the extra step to contact other locations to track them down for us. That level of effort and commitment is rare and deeply appreciated. What stood out most was her positive attitude and professionalism. Even while assisting multiple customers, Alaina remained calm, friendly, and focused, ensuring everyone felt taken care of. It’s clear she genuinely cares about providing an exceptional customer experience. Because of Alaina, our visit to World Market was not just a shopping trip—it was a memorable experience. She is a true asset to the team, and we will absolutely return because of the exceptional service she provided. Highly recommend asking for Alaina if you want a top-tier customer experience!

I was in the Napa store to shop, a return and pu an order. It was almost closing time and a few minutes before I headed to the check out (I hate keeping ppl after hours). The lady who proceeded to help me (Trixie/Tori -something like that #2269?)helped me. I did my return first and has I told her about it she immediately asked if it was an online order. I said yes and showed my receipt. She had a hard time finding the order date. I helped her find it, then she had a hard time finding the total order amount, I helped her with that too! Maybe she was new, idk. I picked up my order ok, but when it came to ring up my store purchase she was flustered. I had hair clip (claw ice cream) that in the clearance area (lots of them) and it rung up original price of $12.99. Nope, I said as it was clearance. She never offered to go look or find out about it! So she took it off, or so I thought. My daughter was with me and we wanted her things in a separate bag which she was purchasing a gift bag. I had her things on top of the gift bag and had she started to ring them up, I moved the things so she could do the bag first and I could put the things in it. She freaked out and said, "No I haven't rung it up yet, don't".. I told her know and that I wanted her to ring the bag up first. She acted like I was stealing things! Afterwards I apologized for being there late. I got nothing back. I looked at my receipt and she charged me twice for the hair claw instead of deleting the transaction, then acted like I was bothering her for the -$28+ refund of HER mistake! I've worked in retail for 22+ years, would I get a little confused at times sure but not rude like her! Made for my visit at the Napa store less than positive!! She needs to chill didn't a bit!

Ordered several cookie tarts, some olives, etc. All arrived saturated with juice from the jar, broken glass in the bottom. So badly damaged, I'm disgusted. I would need to take "clear" photos and send them. No cell phone-hate them. DO NOT BUY from costplusworldmarket.

After paying the shipping AND oversized item fees ($195 in fees on a small cabinet and bench) the items just didn't seem worth it. The cabinet was pretty expensive and I still had to put it together. Unfortunately the doors don't line up and there is no way to adjust them. I was offered a 15% discount. The other item is still "processing" after a few weeks and they won't cancel the order even though it hasn't shipped yet. They said that I just have to wait and then send it back once I get it. Seems ridiculous to me. It also takes a couple days to hear back from them each time I respond to the customer service email. I won't order furniture from here again.

$300 for a FRAME of a chair? Then ANOTHER $160 FOR THE CUSION????? WHAT ARE WE GOING TO DO WITH A FRAME? This store is a scam!!

I've never in my life experienced the worst customer service I spoke with a manager and Naya she refused to do a price adjustment when I was inconvenienced and told that I could put a birthday card on my order and I use PayPal and then she refused to cancel the order and redo it over the phone because it was PayPal so I just took my business elsewhere because there was nothing that she would do to make the order a little bit smoother and I felt like I was inconvenient so I won't be using this company ever again in my lifetime

Went to look at outdoor furniture due to a friend’s recommendation. Found potentially hazardous mold on the display. I let an associate know but was told they had already informed corporate but were made to “clean” it and put it on display anyway. Was also informed that despite staff protests furniture that was found with a rodent nest in the box was also “cleaned” and displayed for sale. I promptly left the store.