Wolferman'sReviews of wolfermans.com

I ordered it on the 12/10 to be received by 12/23. The order did not arrive until 12/27 and wasn't even close to the order I placed. I ordered a nice complete brunch and got three random items. For the price, you might think the items would be packaged more carefully or individually but my friend received a blobs of dough. The jelly was tiny jars about 2 teaspoons full. I did get a refund but, my friends Christmas was ruined. :(

We LOVE THESE DELICIOUS English Muffins. The Customer Service experience was Amazing. There was an error in the ordering process so not only did they issue me a credit, but also let me keep the additional order. A customer for life!!

This is the second or third time I have been gifted the English muffins . They are very dry and no taste Either you need to adjust your recipe or stop sending stale bakery products . Very embarrassing how do you tell someone who is excited to gift you not to send that anymore

On Dec. 13th, I ordered several (4) gifts to family members for Christmas. Three of the orders were the “Mix & Match Super Thick English Muffins” in a Christmas design box and the fourth was a bakery sampler in a Christmas box. While three of the gifts arrived at the recipient’s homes during the week just ahead of Christmas Day as I requested, I never even received a shipping notice on one of the M&M muffin collections although the order was confirmed when I originally placed it on Dec. 13th. Three days before Christmas and armed with the knowledge that 3 of the 4 gifts had already been delivered to my family members, I called “customer service” about the missing shipment. “Customer service” initially turned out to be entirely automated; I got the dreaded recording “all customer reps are currently busy” spiel, but stayed on the line and after about 4 mins or so got a guy with a very strong Indian accent who was quite difficult to understand. He was courteous, but his answer about the non-delivered gift was worthless—all he could tell me is that “it is scheduled to be delivered by December 25th.” Even he couldn’t tell me whether or not the item had actually shipped, just repeated “It is guaranteed to be delivered by Dec. 25th.” Well, Christmas Day came and went and my one recipient still had not received their gift, so the day after Christmas I again called “customer service” and after a few minutes wait, got a guy who identified himself as “Armando” also with a heavy accent. But after tapping on his computer for a minute or two (or whatever he was doing) this rep was at least able to tell me that my missing shipment was in Memphis, TN (it was destined for Ohio) and was delayed due to weather conditions. I’m assuming the delay had to do with the “bomb cyclone” issue and I would have understood that, but Wolfermans had never notified me via email or any other method that the shipment was delayed, just let me do all the investigative work myself instead. My recipient did not get their gift until today, Dec. 29th, and she was too polite to tell me whether or not the product still seemed fresh although had mentioned she’d had one of the muffins for a late breakfast. I did not realize when I ordered from this company (won’t make that mistake again) that Wolfermans is a division of Harry & David, which was once a good company but now has a business model that is all about assembly line products and profit and not at all customer service oriented. I’ll never place another order with Wolferman’s after the frustration and excess shipping cost associated with a gift that I couldn’t even track because the online tracking was both extremely cumbersome and virtually worthless. Reading several of the other recent reviews indicates that poor customer service is an ongoing, recurring issue with Wolfermans. I don’t know how a company survives with shipping and product substitution problems that seem to be more the rule than the occasional exception.

Horrible service. Bought a sympathy tower and it was never received. They had sent an email saying it was. Charged my credit card but customer service in Jamaica couldn’t find me, receipient, etc even though they are on my credit card statement. I had to do a dispute through my credit card. Never ever use them

I ordered a Christmas breakfast tower on 12/19/22 for a staff breakfast. I did not really expect it before Christmas even though they stated delivery of 12/23/22. I received a totally different item on 12/27/22! The item was not attractively packaged and did not contain items I needed to serve a group. I spent almost an hour on the "chat" feature before they agreed to send me a more appropriate replacement.

I ordered two two packs of Kringles on November 30 to be delivered on or before December 20. An ordered was delivered but both orders were not what I ordered. When I opened the box I sent to my husband, I discovered a tin of cookies and NOT the Kringles I expected for our Christmas breakfast. I spoke to my sister who was to receive the other order and she did receive one Kringle but not the two pack I had ordered. I called customer service this morning and discovered my order had been changed because the product was no longer available. Why was I not notified? In reading the other reviews I learned I'm not your only dissatisfied customer. There was a language barrier in my conversation with your customer service person this morning. We had difficulty in understanding each other. I have ordered from Wolferman's for quite a few years but never had any difficulty. I suggest you make more Kringles next year and also to have the courtesy of notifying customers if you decide to substitute for items that were ordered. Thank you for letting me vent!

The review should allow 0 stars because an awful experience does not deserve any stars. I placed an order early in November so that my gift would arrive by Dec 22. The order never arrived, and I was not even told it was not going to arrive. I called and they said they would refund my money, I had to try to speak to a manager and he indicated he could substitute and send it before Dec 24. This was gift for my sister and it was delivered to my address instead.