WjacketReviews of wjacket.com

Made a purchase online but queried the price. My enquiry was dealt with promptly and efficiently, explaining the need to convert from AU$to US$ which changed the price. Once that was explained and my order I arrived, I was so pleased with this excellent product. Two gorgeous jackets, one for me and one for a gift. Beautifully made. Stunning colours. Great fit. Could not have asked for more. Will order again.

I ordered a jacket from WJackets Australia over a month ago and it has still not been delivered. After waiting several weeks, I contacted customer service about the missing order. I was advised that they had no updates from their courier partner and that a replacement item would be sent. Since then a dozen + emails have been sent back and forth over the past 12 days, many of which have been the same scripted response, stating that a replacement will be sent. Despite these assurances, no replacement has actually been dispatched and no tracking has been provided. I have requested a full refund multiple times, which is being ignored in their responses, with further claims that they intend to reship the item, At this point I have no product, no replacement, and no refund, despite repeated attempts to resolve the issue directly with the company. I intend to now escalate the issue through my payment provider and lodge a complaint with the relevant consumer protection authorities, as failing to provide the goods or issue a refund after repeated requests appears to be a breach of Australian Consumer Law. Based on my experience so far, I would advise others to exercise caution before purchasing.

Jacket was advertised as AU$59 on website but on checkout reverts to USD in very small print. My $59 purchase suddenly became $92 when appearing on my credit card statement. Hard lesson learned.

Ich habe einen Regenmantel bestellt mit einer angeblichen Lieferzeit von 1 – 3 Tagen. Tatsächlich brauchte die Lieferung über eine Woche. Die Qualität und Passform des Regenmantels war einfach nur furchtbar. Auf der Website wird mit einfacher Rückgabe etc. geworben. Das ist definitiv falsch. Erst über E-Mail Korrespondenz mit Nachweisen per Foto des Mantels und der Verpackung wurde mir eine Adresse in Italien mitgeteilt. Pakete nach Italien kosten entsprechendes Porto. Viele weitere E-Mails später und der Drohung, den Zahlungsanbieter einzuschalten, den ich dann tatsächlich einschalten musste, habe ich dann tatsächlich nach fast vier Monaten mein Geld zurückerhalten. Ich warne vor diesem Shop, der nur Billigprodukte schlechtester Qualität verkauft.

Sizing is smaller than advertised, wanted to return the jacket but postage to Italy is almost as much as the Jacket so I’ll be donating mine and won’t be buying a replacement. Wish I’d seen this page before I bought one.

I've been looking for a lightweight jacket for cooler days and it's hard to choose with so many options out there. When I saw this, the striped detail got my attention especially on the hood. It stands out from most of the windbreakers. I also love that the waist ties are inside the jacket cause it's convenient for me. The jacket is also roomy enough to wear over a sweater. I am very satisfied with my purchase!

The web page displayed the price of $59.00 in AU + freight, and when the payment was processed it was converted to USD over $100 AUD. If these are USD then display that, this if fraudulent.

I have just received this jacket - and wish I'd not been conned by the fake positive reviews they promote. I am a normal size 12 (Australia) yet the sleeves on this jacket are SO tight, even wearing a T-Shirt is almost impossible to wear with comfort. Bad luck if I want to wear a long sleeve shirt, or heaven forbid, a jumper. I have looked into the return system, but they want it sent back at MY expense (huge) to be received back by Xmas day! Impossible. I could send it back, but I can guarantee they will say they didn't receive it by 25.12.2025, and then I won't have product or refund. BIG mistake buying this jacket. I won't even try to sell it. Just take straight to op shop, over $100 wasted.