JoyReviews of withjoy.com

Everytime I edit my registry, it doesn't update on with joy. It is always a huge pain to edit the registry.

EDIT: WithJoy responded to my original post to say they would be reaching out, but never did (2 months). I have not had any satisfaction from any customer service engagement, so downgrading to from 2 stars to 1 star. Additionally, we tried to use the Spur experiences for our honeymoon. You can access these activities for cheaper and more flexible with more information elsewhere. DO NOT add them to your registry. ORIGINAL: I would not use this platform again. Mainly for their glitchiness, registry, and customer service. The platform for an event is fine. Minimal customization, but free. What I REALLY don't like: -Guests complained of its glitchiness. I ended up having to register some people on their behalf. -Emailing/messaging guests through the platform has ZERO formatting. I couldn't bold, bullet points, or anything. I also could not attach anything like guidance. I decided to just export emails and send from my email account. -Sending an E-invitation is not straightforward and they try to get you to buy invitations. -The most ANNOYING thing is the registry. I spent days sorting through the registry to find things we like and need. A lot of it is bougie. Guests purchased items on our registry. We had the items sent after our wedding only to find out that they were OUT OF STOCK and we were provided WithJoy Credit. I soon learned that you could add items to your registry that are already out of stock - they keep those items on their registry list. And at least 2/3 of our registry items were out of stock. So I have had to spend days and my own money finding the same items that guests purchased for us through WithJoy on other sites. And I've spent more hours searching for items I want on the platform, only to find out they are also out of stock.... How am I supposed to use the credit? And how am I supposed to thank my guests for items they purchased but I never received? It is hugely embarrassing and the last thing I want to deal with after the most magical weekend of my life. They advertise a 20% discount on items not purchased from your registry after your wedding, but that only applies to one item at a time (so you have to pay for shipping x times). I didn't figure this out until I tried. They gave me credit for items that I shipped but were unavailable. But it's not at all straightforward on how to use that credit. I have to go into the item that was out of stock and copy a discount code. There's no "bank" of funds. And again, I can still purchase something that is out of stock and have to start all over again. When I asked for support, they dodged my questions and offered to help find similar items (I tried. And how are they to remake 2/3 of my registry?). My husband had to code an app that searches through their registry for in stock items.... And it's not a lot. I am so frustrated. There was no transparency in the registry. I would have rather paid for an actual quality website than this. What am I supposed to do with all of this WithJoy credit I can't use?

Made my wedding planning a LOT less stressful. Completely free, easy to use, and provided so many helpful benefits!

The RSVP tracking isn't working and it's not keeping track of our guests saying yes or no, the guest lists won't upload correctly.

Der Kundendienst ist sehr freundlich und Hilfsbereit. Mir wurde alles ausführlich erklärt und die Umsetzung war super.

The customer service rep was knowledgeable and helped me fast

I enjoy having all my event details in one location for my guests. The photos and schedule items are very important for my event to maintain communication with my guests.

I used Joy for our wedding website and invitations, and overall I'm thankful that it's a free app. It gave us a beautiful way to share our story, organize our wedding details, and invite our family and friends. That said, my experience wasn't perfect. I found the app to be very slow at times, especially when using it on my phone. I had a lot of difficulty trying to upload and adjust the cover photo, even after multiple attempts. I also felt that some features were hard to find and the app wasn't always easy to navigate on mobile. Despite those frustrations, I appreciate that Joy offers so many features at no cost. If the mobile app's speed and usability were improved, it would make the experience much better. Overall, I'm grateful for what the platform allowed us to create for our special day.