WiseyReviews of wisey.app

Response from Wisey· May 10, 2024

Dear Beth Pinto, We're deeply concerned to hear about your experience and apologize for any inconvenience caused. Ensuring a smooth and hassle-free experience, including payment management, is paramount to us. Please contact our customer support team at [email protected] immediately so we can assist you with stopping payments and resolving any issues you're encountering. Your feedback is crucial, and we're committed to addressing and rectifying any concerns promptly. Thank you for bringing this to our attention.

Response from Wisey· May 6, 2024

Dear Cynthia! Thank you for leaving us a review! We understand your frustration and apologize for any inconvenience you've experienced. We strive to provide a positive experience for all our users, and it's disappointing to hear that your experience fell short of expectations. Regarding the charges, we want to clarify that our subscription terms are clearly outlined in our Terms and Conditions, which are presented to users before they confirm their purchase. We aim to be transparent about our pricing structure, and charges are applied with the customer's consent. Moreover, any automatic charge can only be possible if you have an active subscription. We're glad to hear that the situation has been resolved. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us at [email protected]. Our team is standing by!

Response from Wisey· May 6, 2024

Dear Carla! Thank you for taking the time to share this detailed feedback with us! We're sorry to hear about your experience, and we appreciate you reaching out to us. It's concerning to hear that you've encountered difficulties in contacting our support team and that your emails seem to have disappeared. We assure you that Wisey is a legitimate company committed to providing support to our users. We take such matters seriously and would like to investigate this further to ensure that our communication channels are functioning properly. Please rest assured that we have a dedicated support team ready to assist you with any issues or inquiries you may have. We also would like to thank you for providing your email here, it has been already passed to our team. One of our agents will get back to you shortly to assist in resolving any matters you may have. Have a wonderful day!

Response from Wisey· May 7, 2024

Dear Stacey, We're deeply sorry for any frustration or confusion you've experienced. Our aim is to provide accurate and helpful assessments to all users, and it's concerning to hear about your experience. Your feedback is invaluable, and we take it seriously in our ongoing efforts to improve our services. Please contact our support team at [email protected] with more details so we can investigate this matter thoroughly and address any issues promptly. Your satisfaction and trust are important to us, and we're committed to ensuring a positive experience for all our users.

Response from Wisey· May 7, 2024

Dear Harmony Texts, We are sorry to hear that you're experiencing unauthorized charges. Your security is our top priority, and we take reports of fraudulent activity very seriously. Please reach out to our support team immediately at [email protected] with all the relevant details so we can investigate and take appropriate action to resolve this issue. We're committed to ensuring that you're protected and that any unauthorized charges are addressed promptly.

Response from Wisey· May 7, 2024

Dear Diogo Silveira, We understand your frustration, and we apologize for the inconvenience. We take feedback seriously and are committed to improving our customer service experience. Please note, that we are working hard to provide all our customers personalized and relevant pieces of advice. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at our email [email protected] and we will get back to you promptly. We wish you and your loved ones all the best🫰

Response from Wisey· May 7, 2024

Dear Carol, We are sorry to hear about your experience. It sounds frustrating not being able to reach us or understand the charges. Could you please provide more details such as the date of the charge, the amount, and any other relevant information so we can investigate this matter further? We're here to assist you and resolve any concerns you may have. Thus, don't hesitate to get in touch with the team at [email protected]. Our goal is to ensure that our customers have a clear understanding of our pricing and what they receive in return. We will be waiting for your letter!

Response from Wisey· Apr 25, 2024

Dear Lisa Oppes, We are sorry to hear about your frustrating experience with Wisey. It's disappointing when customer service doesn't meet expectations, especially when you're dealing with sensitive financial matters. Your feedback about the interaction with the agent is valuable and should be addressed by the company. Transparency and clarity in cancellation policies are essential for customer satisfaction. Thank you for sharing your experience, and we hope you find a better solution for your needs! Otherwise, you may alsway reach out too ur team at [email protected]. Wish you all the best!