WiseyReviews of wisey.app

Response from Wisey· Sep 4, 2024

Dear Patrick! We are sorry to hear of the experience you have reported in your review. We are sorry to hear about your frustration with canceling your subscription. We take concerns like this very seriously. If you’ve had trouble reaching our support team, that’s not acceptable, and we’re actively working to improve our response times. Please ensure you’ve checked your spam/junk folders in case our response was filtered there. If you’re still unable to cancel or haven’t received a response, please contact us directly at [email protected]. Include any relevant details, and we’ll prioritize your request. We’re committed to making things right and ensuring a better experience for you moving forward. Have a great day!

Response from Wisey· Sep 4, 2024

Dear Caleb! Thank you for sharing your concerns. We apologize for any inconvenience this might have caused. You are correct that ADHD cannot be "cured," and Wisey's goal is not to claim otherwise. Our program is designed to provide tools and strategies that can help manage symptoms and improve daily functioning. We apologize if any of our content or marketing gave a different impression. We strive to provide information that is science-backed and helpful. If any of the material felt inaccurate or misleading, we would like to investigate this further and ensure it is corrected. We understand how crucial ease of use is for individuals with ADHD, and I apologize if the process was frustrating for you. We are committed to improving our user experience based on feedback like yours. Please reach out to us directly at [email protected] if you'd like further assistance or have any other questions. We want to make sure your concerns are addressed properly and help you find the support you need. Cheers!

Response from Wisey· Sep 4, 2024

Dear Jamie! Thank you for reaching out with your concerns. We are sorry to hear about your negative experience. We strive to be transparent about our pricing, and it's concerning to hear that you found it deceitful. If there's been any misunderstanding or if you were charged more than expected, I'd like to investigate this further. Cancelling an account should not prevent access to materials you've paid for during the subscription period. This sounds like a mistake, and we want to correct it for you. We strive to provide genuine and responsive support, and I'm sorry if our previous interactions didn't meet your expectations. Please reach out to us directly at [email protected] so we can look into your account, clarify any charges, and discuss potential refund options. Thank you for this feedback and we hope to one day earn a 5-star review from you!

Response from Wisey· Sep 4, 2024

Dear Mahmoud! Thank you for sharing your feedback! We're happy to hear that you find Wisey relevant and enjoyable, especially as someone with ADHD. Our goal is to make learning engaging and applicable, so it's great to know we're hitting the mark for you. If you ever have any suggestions or need further support, we're here to help at [email protected]!

Response from Wisey· Sep 3, 2024

Dear Michael! Thank you for sharing your experience with us. We are sorry to hear about the frustration and disappointment you've encountered with our platform. We strive to offer transparent communication about our pricing, trial periods, and refund policies. We are truly sorry if this information was not clearly presented to you during your sign-up process. We understand how frustrating it can be to feel misled, especially when dealing with ADHD and seeking genuine support. Regarding the content, we aim to provide practical and accessible advice for managing ADHD, but it’s clear that it didn’t meet your expectations. Your feedback about the content being too basic is important to us, and we'll take it into consideration as we work on improving our offerings. As for the refund policy, I apologize for any inconvenience you experienced. While we do have specific policies in place, I understand how they may not have been apparent or user-friendly. I encourage you to reach out directly with your account details, so we can review your case more thoroughly. We genuinely want to find a resolution that addresses your concerns. Your experience matters to us, and we’re committed to making improvements based on feedback like yours. Please don't hesitate to contact us at [email protected], so we can assist you further. Have a nice day and stay safe!

Response from Wisey· Sep 3, 2024

Dear Valued Customer! Thank you for your thoughtful feedback! We're glad to hear that you enjoyed working at your own pace and found our team punctual and competent. It's great to know that our program has been helpful in addressing the complexities of ADHD while also being engaging and informative for a wide audience. We appreciate your recommendation and are here to support you in any way we can. If you have any further questions or need assistance, feel free to reach out at [email protected]. Cheers!

Response from Wisey· Sep 2, 2024

Dear Sosa! Thanks for your support! We are so glad to see this review and are glad you have appreciated the things we are trying to do. We hope you continue to enjoy all of the neat features that our service has to offer and thank you for being a loyal Wisey user!

Response from Wisey· Sep 1, 2024

Dear Stephanie! Thank you so much for your feedback! We're glad to hear that your issue was resolved quickly and easily. If you ever need further assistance, don't hesitate to reach out at [email protected]. We're here to help!