WinebidReviews of winebid.com

Response from Winebid· Jun 30, 2020

Reviewer uses abusive language in emails to Customer Service. This review seems to refer to a 2018 incident in which he first reached out seeking replacement claiming a bottle was "bad," then changed complaint to bottle being "fake," due to prices being lower than winery retail. Despite reviewer’s unsubstantiated complaints and abusive behavior, he was immediately issued a full credit. In response to reviewer’s allegations: WineBid has a full time inspection team that hand inspects every bottle for authenticity and visible condition issues. We provide detailed inspection notes and photography on every item on the site, unlike any other wine auction website. However, we cannot warrant the quality of every individual bottle, which is made clear in our T&C, and regular and vintage wine buyers understand this. With regard to auction pricing versus winery or retail pricing, WineBid pricing is based on our 25 years of auction sales history reflecting the market price for a wine, which usually is lower than winery or retailer’s price, and which most WineBid customers appreciate. WineBid’s 17% buyer’s premium is also among the lowest in the industry.

Response from Winebid· Mar 5, 2020

Dear M - We understand you’ve been in touch with our Finance team about your concerns and are glad to have a chance to explain the protections afforded to our sellers by the payment timing for auction sales. Please don't hesitate to contact our Customer Service team directly with any feedback or concerns in the future. We can be reached via chat, phone or email.

Response from Winebid· Mar 5, 2020

Dear a - It's concerning to read your review as this is certainly not the experience we want our customers to have. We don't have a record that you contacted Customer Service about your experience so we could assist. Please contact us directly via chat, phone or email so we can further discuss your concerns and work towards a resolution.

Response from Winebid· Mar 5, 2020

Hi Luis - We're so glad you're enjoying your experience with WineBid and thank you for sharing online! If you have any questions or feedback as you continue to explore our site please feel free to reach out to Customer Service. We're available via chat, phone or email. Cheers!

Response from Winebid· Mar 5, 2020

Dear John - Your feedback about your shipping experience is appreciated, and we regret there was a delivery issue with your shipper. Shipping is completely customizable and our storage service makes it easy to accumulate more bottles before you ship to make shipping costs as economical as possible. Until just recently our Texas customer base had limited options to ship their wines, so we were thrilled to find a Napa area shipper that provides low negotiated rates and conveniently allows customers to schedule their wine shipments directly through their WineBid account. This shipper may not be the best option for everyone as their Ground method will be a little slower, but more economical and a little simpler to schedule. For tighter control of delivery timing and notifications there are several reliable 3rd party shippers who can pick up your wine from our warehouse and ship to you using a common carrier like FedEx or UPS. A complete list can be found at https://www.winebid.com/Help/OtherShippingAndStorage and customers would coordinate their shipment directly with the selected shipper.

Response from Winebid· Mar 5, 2020

Dear John - We appreciate your feedback and certainly understand the desire to receive payment as quickly as possible when your wines are sold. To protect our sellers and ensure they can receive full payout for items that sell each week there is some delay between the close of an auction and receiving your proceeds. This allows time to address any payment issues by the winning bidder or a chargeback due to fraud. Sales proceeds can now be deposited directly to your bank account via ACH which not only is a safe and convenient option but also eliminates the extra days spent waiting for a mailed check!

Response from Winebid· Dec 12, 2019

We are sorry to hear you've had a negative experience with WineBid as we pride ourselves in providing white glove service. There is no WineBid account registered under your name, so we'd appreciate if you could reach out to our Customer Service manager directly to provide more information so we can look into your concerns. Please call 888-638-8968 ext 233 or email [email protected]