WhirlpoolpartsReviews of whirlpoolparts.com

Different part from the pic sent. Decided to try the fit anyway. Should have read the fine print to see if you test it or install it (leaving even the slightest bitty mark) they will not accept the return.

New Whirlpool Top-Loading Washer needed a drain hose extension kit. The cheap drain hose that came with the washer was too short. So I found Whirlpool Parts online, looked like they had their act together. I found the extension kit I needed. Website claimed they had them in stock. I made the purchase that morning, paid $23 for FedEx Overnight, was informed by Whirlpool Parts that my order would ship the same day and be delivered the next. Next day came, late afternoon, FedEx couldn't deliver what they didn't have. Only the shipping label had been created. I called Customer Service. After a long wait on the phone plus providing the model and serial number of the washing machine I was finally issued a full refund.

Changed from "in stock" to "two and a half month backorder" for rollers for upper dishwasher rack.

I am not happy with customer service with this company. I ordered a part for my refrigerator that I feel was WAY overpriced. I really wanted it though, so I ordered even though the shipping charged was $12.99. When I received the part it was damaged and the wrong part. The package slip included allowed for a return, but added a note that I would have to pay for return shipping...another $12.99. I called to talk with customer service to make sure this time I would be sent the correct part and undamaged and was told I would need to pay extra for the change in part and another shipping fee. That means I had to pay $39 in shipping fees back and forth and even more for the correct part. I would not order direct from whirlpool parts again. Next time I will go through Amazon, or return to the store I purchased the refrigerator and let them handle it. Lesson learned.