Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Elizabeth R.
Posted
I never received the digital copy I paid for.
Response from West & Willow· Mar 27, 2023
Hello Elizabeth, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Lisa R.
Posted
Very quick and helpful 👌
Jodi L.
Posted
Great product and lovely people to deal with but lots of issues with my order.
Response from West & Willow· Mar 27, 2023
Hi Jodi, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
David R.
Posted
Fantastic customer service.
Ashley H.
Posted
Great experience and customer service was helpful after an issue with my order and definitely corrected all of the errors!
Response from West & Willow· Mar 27, 2023
Hi Ashley, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Robin
Posted
Super easy, did the order from my iPhone! Quality is impeccable-I have w&w for all four of my fur babies. Just awesome!
Shannon
Posted
It would have been helpful to be able to talk about the photo. Example/ in one pic a hand was a little bit in the way. Can I assume that it will be edited out?
Response from West & Willow· Mar 27, 2023
Hello Shannon, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Michelle
Posted
They patiently and continuously made edits to perfect my late dog's photo!
