West & WillowReviews of westandwillow.com

Super helpful and quick with response email. Perfect customer service. Definitely makes me want to purchase more items from West & Willow!

Definitely recommend to any fur parents these are absolutely gorgeous!!!

Very easy to order and customize what you want of your pet!

The directions were very easy to follow! Made ordering hassel-free. I can’t wait until my order comes in!

Ordering process was simple and easy! Can’t wait to see the final results.

So far the experience has been great. It took me less than 5 minutes to place the order.

Absolutely horrible. I ordered 3 items. Mug, photo, download..mug came damaged, had to send multiple emails asking for download. I asked for someone to call me since they don't have phone number. I took pictures of damages. Sent form. I get an email they're replacing mug but get an email they are send out a photo?! I try to contact because I'm not looking for a photo .. just get automated email. Photo comes , it's ridiculous. I would have taken the picture instead at this point because I've spent way too much time on their horrific customer service. The picture came horizontal with my pet all the way to the right...tried to contact again...( more time) asking someone to call me.. Not sure why I keep asking since I know they won't. I'm just telling friends and family to stay clear of this company.

Buying experience was great. Can’t review product yet as I haven’t received it. So far everything good.