Christopher S.
Posted
Working with Camille was phenomenal to…
Working with Camille was phenomenal to work with. Attended to all my needs and concerns. I can’t thank her and WW enough for what was done!

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Christopher S.
Posted
Working with Camille was phenomenal to work with. Attended to all my needs and concerns. I can’t thank her and WW enough for what was done!
Courtney C.
Posted
Include free shipping with orders. Insane markup.
Response from West & Willow· May 10, 2023
Hello Courtney, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Anonymous
Posted
They did not hesitate to fix our issue. Great customer service! Thanks again!
Response from West & Willow· May 11, 2023
Hi there, Glad to hear we were able to provide you the service you deserve 😁 We're so happy to have you as a member of the West & Willow family!
Deborah E.
Posted
Quick and efficient response
Eileen T.
Posted
I am waiting to see an email acknowledgement of my order and a proof of the picture to approve.
Response from West & Willow· May 4, 2023
Hi Eileen, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. We have extremely talented designers who will bring out your pet's best. 👍🏼
Mickey
Posted
I clicked on the expedite option and then after I paid it said it can still take 3-4 weeks for it to arrive. There should be transparency on how quick the arrival time is before it’s being paid for
Response from West & Willow· May 3, 2023
Hi Mickey, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Rachel M.
Posted
The portrait is just so great that we just ordered 2 more! Wonderful work!
Angela
Posted
I ordered a portrait for my precious dog who recently passed away and I was blown away. Quality was fantastic and the image looked exactly like my dog. Their customer service was wonderful. I forgot to add a digital download to my order, so I reached out to their customer service, and they were able to help me right away! They communicated effectively and efficiently. I will definitely order from them again soon!