Yolanda R.
Posted
Order
I love all the pictures my family has ordered, but I’m trying to see my order with my pictures. I don’t see no order.

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Yolanda R.
Posted
I love all the pictures my family has ordered, but I’m trying to see my order with my pictures. I don’t see no order.
michele N.
Posted
Customer service was awesome! Shout out to Edith!!!
Brooke R.
Posted
The picture turned out so good!
Wendy W.
Posted
Customer service is impeccable with this company! Thank you for being such a pleasure to work with!
Daniel N.
Posted
You guys have an amazing customer service team! I was initially not satisfied with the original art, but after contacting them, they were willing to make a revision. I am now much happier with the final product!
Sydney
Posted
Horrible experience with this company. Ordered almost 2 months ago for a gift and paid for expedited shipping. Order was “lost”. I have asked for a refund or at least a shipping refund and have been blatantly ignored.
Response from West & Willow· May 31, 2023
Hi Sydney, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an email from us.
Sandy V.
Posted
I had an issue with the painting and customer service went above and beyond to make sure i was happy with my order! great customer service!
Rita M.
Posted
Super easy process to order.