Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Michelle R.
Posted
Straight after I placed the order I emailed you twice to cancel as the size was smaller than I thought. Nobody bothered contacting me.
Response from West & Willow· Oct 4, 2023
Hi Michelle, I have found a number of email threads with you, all of which have been responded to. We use a ticketing system to ensure nothing gets missed, but I do not doubt what you are saying, and I apologize, as our system must have failed us on this occasion.
Nicole G.
Posted
West & Willow beautiful work! Amazing customer service
Lybe L.
Posted
I put two pups in a picture. One looks great and the other looks like I totally different style and not really like my dog. The pic is still cute but not worth $150 for me. I could see about half that plus shipping.
Response from West & Willow· Oct 4, 2023
Hi there, I am sorry to hear of this matter! We cannot locate your account at the moment. Kindly update your review with an order number or reply to the email we sent you here.
Happy
Posted
It captures the dog perfectly!
Lynda S.
Posted
I am in love with my dogs portrait. I was so worried that it wouldn’t capture “him”. I was overwhelmed! Customer support worked with me when submitting the photo. When I opened the package I almost burst into tears. I loved it so much.
Denesse H.
Posted
West & Willow company blew my mind with the portrait. The portrait came out exactly as expected and it’s worth it for the price. I would recommend everyone to give it a shot.
Kait C.
Posted
Super easy to pick what you want! I wish they showed a specific date for when it will arrive, rather than just “3-4 weeks”. But I’m excited to see it!
Response from West & Willow· Oct 2, 2023
Hi Kait, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Melissa P.
Posted
I took the picture and put it in a bigger frame with a border, but the picture itself is more than I ever expected- it’s absolutely amazing!!!
