ALD
Posted
Perfect depiction
Perfect depiction

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
ALD
Posted
Perfect depiction
Esther A.
Posted
Ordered a picture of our dog for my spouse. It turned out better than I could have imagined. I would highly recommend this as a gift for someone else or for yourself. We will definitely be ordering again!
Debra M.
Posted
OMG!!! Love it. You captured my babies spot on.
Janelle
Posted
Online offer was for free mug but they charged me $20.
Response from West & Willow· Oct 23, 2023
Hi Janelle, We are very sorry about that. Upon checking, we have already refunded you the $20. Please check your email for confirmation.
anna L.
Posted
Poor quality product.
Response from West & Willow· Oct 23, 2023
Hello Anna, We are very sorry about that. Upon checking your order, your replacement is on its way! Please check your email for tracking details.
Celeste A.
Posted
Beautiful work! Absolutely loved my item! Had no issues, reasonable price, and I received my portrait in a timely manner.
david E.
Posted
I placed an order almost 6 weeks ago and after reaching out today on the status of my order I am just finding out it wasn't even started yet. Now I hear they don't have a the photo I attached to the order and they now say they can't create the artwork even though I followed their guidelines. Unacceptable that I had to initiate the conversation only to hear they never started the order but say they are starting the process 6 weeks later. Canceling my order and do not recommend
Response from West & Willow· Oct 23, 2023
Hi David, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted out.
Brenda W.
Posted
Love my picture! It’s amazing. They did an excellent job putting it together.