Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Raul Sanchez M.
Posted
It looks great! I can wait to have this on my living room. It was so easy to upload the picture that I chose. It looks just like I imagined. The process was quick and kept receiving updates on the status of my order.
Terry R.
Posted
Some how the cats name is wrong. I would have thought an email of the print prior to mailing would alleviate any wrong.
Response from West & Willow· Nov 9, 2023
Hello Terry, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Louise M.
Posted
Well considering the price of your product I would have expected much more. Sorely dissatisfied. The actual picture came damaged. The actual process of ordering was convenient and it shipped quickly but there is definitely no value or quality. It’s paper. Cheap paper.
Response from West & Willow· Nov 9, 2023
Hi Louise, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Cathy K.
Posted
The website was easy to use and had lots of information
Michele
Posted
The mugs were not as big as I thought they might be but they did hold the 15 oz as promised. The photo was not as crisp and colorful as pictured online.
Response from West & Willow· Nov 9, 2023
Hi Michele, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
N C.
Posted
Exceptional customer service and wonderful quality products. I’m thrilled with my print and mug!
Barbara
Posted
I was very happy with the picture for the price the quality is great! The artists were terrific!
Nadia W.
Posted
I’ve made an order and paid, but as yet have not had any correspondence from you, so I’m unable to make comment at this stage.
Response from West & Willow· Nov 9, 2023
Hello Nadia, We are very sorry for the confusion. The first review email was for your shopping experience. You will receive a second review email when your order arrives.
