Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Thanh
Posted
Great customer service. I had an issue with the original portrait I ordered so I contacted customer service for a replacement item. Siena was awesome and super patient and helpful and the editing process was a breeze.
Brian
Posted
The ad I saw on IG made it look like you make an actual photo enhancement of the pictures I sent. That’s what I was hoping for. I was so disappointed when I saw that it’s a very simple/basic water-color-looking rendering. For $140, I expected far better quality and a more accurate explanation of your product.
Response from West & Willow· Nov 11, 2023
Hi Brian, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would like the opportunity to investigate your feedback further.
Kate
Posted
M package got lost. Support team was great in communication and fast and I got a new one. I ordered a phone case and picture on the wall and it’s both beautiful!
Mica H.
Posted
I am SO impressed by the pieces I received from West + Willow!! They are so beautiful & spot on to what my dogs look like!! I ended up ordering the digital version too just to have. Shipping was quick as well!!
Rachelle F.
Posted
The picture I sent to be used was a little distance away and the way her portrait turned out was spot on. Even the special bend in her ear was just right! Very pleased
Christine H.
Posted
When my adorable picture arrived the frame was cracked and it was not able to be hung.. I contacted y’all and immediately got a response and the replacement was being processed.. thank you for your prompt response. I just love the way it turned out!!
Connie J.
Posted
It has been so easy completing this order. I have only heard good things about your company and look forward to my portrait.
Susan S.
Posted
I ordered a portrait for my daughter and son-in-law. After completing the order, I realized that the shipping address was incorrect. Customer service was able to correct my mistake. My kids received a portrait of Casey, their very handsome Shiba Inu today and were very thrilled with it. I just ordered a double portrait for my son and daughter-in-law.
