BONNIE
Posted
I do not have the finished product
I do not have the finished product. But your customer service team is amazing !

Great
18,273 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
BONNIE
Posted
I do not have the finished product. But your customer service team is amazing !
Pam
Posted
The photo you put on the picture is not the picture I sent you. I sent you a photo of an old, overweight dog. You printed a dog that looks like a puppy, no where near what he looked like. Why did you not send me a proof first? I can't give this to the family, a total waste of money.
Response from West & Willow· Nov 23, 2023
Hello Pamela, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Maria
Posted
Pet portrait came out beautifully! Sent it as a gift to my brother and sister-in-law and they both loved it. Excellent customer service.
Margaret B.
Posted
Great company, great products! I ordered a portrait of my dog and I couldn’t be happier! It came out absolutely perfect; I can’t wait to give it to my husband for Christmas! I also ordered the phone case and I love that too! Thank you thank you :)
Mary
Posted
Such great work and wonderful response time to my question!
Kelly L.
Posted
The color was not quite right on my pet and they worked with me to get it right! I appreciate the excellent customer service! Highly recommend!!
Sami B.
Posted
Shipped a lot faster than I would have thought!
Amy H.
Posted
Had a small hiccup with my order. They went above and beyond to help me get it straightened out. Emails were answered so quickly and super helpful. Will definitely order again.