Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
PV
Posted
Print came out great! Would order again.
Response from West & Willow· Dec 18, 2025
Hello PV, Thank you! We’re so happy you loved the print and truly appreciate your support. We’d be honored to create something for you again! 😊
Riley W.
Posted
The picture of the dog looks nothing like the picture I sent.
Response from West & Willow· Dec 18, 2025
Hello Riley, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Pamela C.
Posted
The engraving looks just like the picture i sent
Response from West & Willow· Dec 16, 2025
Hello Pamela, Thank you so much! We’re honored it meant so much to you and thrilled the engraving captured your photo perfectly. 💛
Gail E.
Posted
Nice job, but I must admit I thought her picture would be bigger ( probably my fault) and it sorta looks like her.
Response from West & Willow· Dec 18, 2025
Hello Gail, Thank you for your feedback! We’re glad you liked the overall result, and we understand the sizing wasn’t quite what you expected. We appreciate your honesty and hope the portrait still brings a smile.
Rose W.
Posted
The portrait is absolutely beautiful. I almost cried when I opened it. It is a gift for my daughter and she will absolutely cry when she sees it.
Response from West & Willow· Dec 16, 2025
Hello Rose, Thank you so much for sharing this — it truly means the world to us. We’re honored to be part of such a special gift, and we hope it brings happy tears to your daughter too. 💛🐾
Denise F.
Posted
The art is beautiful and is a true representation of our dogs. I couldn’t be happier with the print. I do wish there was a way to go back and order again at a different size but when I tried that, it only gave me the option to reorder exactly what I originsllly ordered.
Response from West & Willow· Dec 16, 2025
Hello Denise, Thank you so much for your thoughtful feedback! We’re thrilled to hear you love the artwork and that it truly represents your dogs. We also appreciate you sharing the ordering experience — your suggestion is very helpful, and we’ll be sure to pass it along to our team as we continue improving. 💛🐾
Marilou C.
Posted
Easy to order. Love the picture
Response from West & Willow· Dec 16, 2025
Hello Marilou, Thank you! We’re so glad ordering was easy and that you love the picture — we really appreciate your feedback! 😊
Gabriella R.
Posted
I love how you perfectly capture my pets each time I order! My first poster had some damage on it and your team did not hesitate to respond promptly and send me a new poster right away! It came just in time for Christmas too which worked out because my order is a Christmas gift!
Response from West & Willow· Dec 16, 2025
Hello Gabriella, Thank you so much for your kind words! We’re so happy we could make things right quickly and that your poster arrived just in time for Christmas. It means a lot to us that you trust us to capture your pets every time! 🎄🐾💛
