West & WillowReviews of westandwillow.com

Friendly interaction from start to finish

My portrait turned out beautifully! My expectations are beyond met.

I’ve used other similar services, like Harold Home, to buy a similar portrait at a similar price point (in that case, an illustration of our home. Harold Home provided unlimited rounds of revisions, which is quite generous, to ensure you’re pleased with your portrait and it accurately reflects the subject. I was very surprised to find after I’d already made my purchase that West & Willow provides no revisions or proofs. My expensive portrait ultimately does not really look like my dog, who has quite distinctive features. If this was a $40 to $50 item, fine - it doesn’t have to be perfect. Given that I paid over $100 for this custom item, I expected it to be much closer in looking like my dog. If you have a pure bred run of the mill looking dog with no distinctive features, you’ll probably be fine. I held off on purchasing this for 1-2 years because I was concerned about this very thing happening, and now I wish I had never bought it.

Merdae is a great customer service rep! And I love my dog portraits.

One of my dogs recently passed away and you beautifully captured his spirit. I thank you so much.

Product looked great over all great job the shipping was weird. Had to ask for the digital download, products came in different times.

Super awesome

My friends dog passed away and this was her first dog ever and let’s be honest her first child. Levi was with her from California in her 20’s-30’s and North Carolina in her 30’s-40’s. To say she was heart broken is an understatement. I did not tell her I got this portrait for her and she was so completely beside herself, happy, sad and just shocked how perfect this was! She hung it right away and just loves it so much!