West & WillowReviews of westandwillow.com

Second picture I ordered. This one wasn’t quite the right color and missed an outstanding feature- very long eyelashes. Wish they would let you make a comment pointing special attributes out!

Unfortunately my picture arrived damaged at 2 frame corners. It was opened on Christmas Day. I filled out the online form and literally 2days later got an email that they would replace it for free( including shipping)! Received it in less than a week in perfect condition! Excellent customer service and my daughter LOVES the picture!

Has been nearly 2 months and I still have not received my package. The package has been sent twice, apparently. The company sent me a digital copy as an apology and the names were wrong - which is likely going to lead to a THIRD shipment, if I ever get that one.

Adorably captured my fur baby and shipped/arrived much faster than expected.

Looks amazing couldn’t be any happier.

There was a big colour omission in the chest of our bird picture, which makes it not look like our pet. Very disappointed as it was a gift four our son, whose bird has passed away.

I have ordered 4 prints from W&W so far - two 4 years ago and 2 in the last month. Their customer service has been absolutely fantastic to deal with regarding some changes that needed to be made. However, I remember a proof approval process 4 years ago and was surprised when the two new prints just showed up on my doorstep without being able to review and approve them. I think streamlining a process like that or asking for more photos up front would help the artists get better photos and produce better results, resulting in less remakes and edits on the backend and less reprinting/shipping. Keep up the great Customer Service!!!

I received the incorrect order 2 separate times. Customer support was extremely helpful and fast but now they are sending me a 3rd order, hopefully that one is correct.