Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Tammy K.
Posted
Got it right first try. I love it!
Response from West & Willow· May 30, 2026
Hello Tammy, Thank you! We're so happy to hear you love it and that we got it right on the first try. We truly appreciate your support!
Kristyne
Posted
Both of the prints I received to give as gifts were fantastic and loved. Thank you
Response from West & Willow· May 30, 2026
Hello Kristyne, Thank you for your kind words! We're so happy to hear the prints were loved and made great gifts. We truly appreciate your support!
Linda
Posted
The process was fine. The delivery was great. However, the item was underwhelming. Smaller than I thought and chain was too small for the person who I bought it for. Overall they liked it but thought it was from Temu. Next time I may try ordering the photo. Thanks
Response from West & Willow· May 30, 2026
Hello Linda, Thank you for your honest feedback. We're glad the ordering process and delivery went smoothly, but we're sorry the item didn't fully meet your expectations. We appreciate your comments and are happy to hear the recipient still enjoyed it. We hope you'll give one of our photo products a try in the future!
Alex F.
Posted
Pictures came out so beautiful and just like the picture I submitted! This is my second time placing an order and I definitely will again if I need anything for a pet lover or myself!
Response from West & Willow· May 30, 2026
Hello Alex, Thank you for your continued support! We're thrilled to hear your portraits turned out beautifully and matched your photos so well. It means so much that you've come back for a second order, and we look forward to creating something special for you again in the future!
Kimberly F.
Posted
Beautiful and well done.
Response from West & Willow· May 30, 2026
Hello Kimberly, Thank you! We're so glad you love your portrait. We truly appreciate your support and kind words!
Cathy M.
Posted
I have not received my order, nor did I receive a proof that I paid for. I have tried to contact you without success. My order was placced on May 4, 2026
Response from West & Willow· Jun 1, 2026
Hello Cathy, I sincerely apologize for the inconvenience and frustration this has caused. One of our support team members is currently in touch with you and will assist you with your order status and proof request. Thank you for your patience while we work to resolve this for you.
Laura
Posted
I’ve ordered multiple portraits over the years, both cats and dogs, and they turn out perfect every time! Definitely worth it
Response from West & Willow· May 30, 2026
Hello Laura, Thank you for your continued support! We're honored to have created portraits for both your cats and dogs over the years. It means so much to hear they've turned out perfectly every time!
Adam M.
Posted
Photo is great, art is really well done. I just think the price is quite high for the quality of frame it is placed in.
Response from West & Willow· May 30, 2026
Hello Adam, Thank you for your feedback! We're so glad to hear you loved the artwork and your portrait. We also appreciate your comments about the frame and pricing, and we'll be sure to share them with our team as we continue working to provide the best possible experience.
