West & WillowReviews of westandwillow.com

Pet Stores
New York

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4.1

Great

18,273 reviews

West & Willow4.1Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Rated Honest: 2026

West & Willow reviews

18,273 approved reviews, newest moderated first

Diana W.
Posted Jul 15, 2025
Amazing work
Amazing work
Response from West & Willow· Jul 15, 2025
Thank you so much!
Erin L.
Posted Jul 14, 2025
Poor Quality
Made our loved Vada way darker than she was. Contacted for a remake as the email stated and was denied. Frame is super cheap and flimsy for the price paid. I feel that $100 is even too much for this quality of work.
Response from West & Willow· Jul 15, 2025
Hi, Erin! I'm really sorry to hear you feel this way. I can see our team is already assisting you now. Thank you for giving us the chance to send a replacement.❤️
Amanda S.
Posted Jul 14, 2025
Purchased orders are always a lot later…
Purchased orders are always a lot later than expected, and every order used to be perfect, but last order I had to send the artwork back 2 times.
Response from West & Willow· Jul 15, 2025
Hello Amanda, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition, and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Jamie B.
Posted Jul 14, 2025
Never received the new print
I requested a collar be added….you all did add and sent me a proof to approve and said I would receive a new print….i haven’t ever received the updated print. This has been going on for months. Please send the updated print or give me a refund.
Response from West & Willow· Jul 15, 2025
Hello Jamie, I’m really sorry to hear you’re disappointed with your order — that’s not the experience we want for anyone. I can see our team is already looking into this. We appreciate your patience and the chance to make things right. ❤️
Regina F.
Posted Jul 14, 2025
This is my 4th purchase!
This is my 4th purchase from West and Willow. They capture pet photos beautifully. They are always a conversation piece!
Response from West & Willow· Jul 15, 2025
Hello Regina, Thank you for coming back to us four times! We're so happy to hear the artwork continues to be a hit and a conversation starter! 🐾❤️
Kassie Y.
Posted Jul 13, 2025
Happy with my print!
Happy with my print!
Response from West & Willow· Jul 15, 2025
Hello Kassie, Thanks so much! We’re glad you’re happy with your print! 😊
Garry M Shropshire S.
Posted Jul 12, 2025
The painting of our dogs look AMAZING!!
The painting of our dogs look absolutely amazing! My wife was very close to these dogs and to have this painting now that they have passed is truly amazing!! Thank you so much@!
Response from West & Willow· Jul 15, 2025
Hello Garry, We’re so glad the painting means so much to you and your wife. Thank you for trusting us with such a special memory. ❤️
Gabi M.
Posted Jul 12, 2025
frame doesn’t lay flat and isn’t put…
frame doesn’t lay flat and isn’t put together fully on corners.
Response from West & Willow· Jul 15, 2025
Hello Gabi, I’m really sorry to hear you’re disappointed with your order — that’s not the experience we want for anyone. I can see our team is already looking into this. We appreciate your patience and the chance to make things right. ❤️

West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

About West & Willow

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West & WillowReviews of westandwillow.com

Rating breakdown

What customers rate

West & Willow reviews

Amazing work

Poor Quality

Purchased orders are always a lot later…

Never received the new print

This is my 4th purchase!

Happy with my print!

The painting of our dogs look AMAZING!!

frame doesn’t lay flat and isn’t put…

About West & Willow

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Amazing work

Poor Quality

Purchased orders are always a lot later…

Never received the new print

This is my 4th purchase!

Happy with my print!

The painting of our dogs look AMAZING!!

frame doesn’t lay flat and isn’t put…