Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Courtney Lynn F.
Posted
Got the wrong size and portrait wasn’t good
Response from West & Willow· Sep 12, 2025
Hello Courtney, We’re sorry to hear about this experience. Our team is currently investigating the issue. Please reply to our previous email or reach out to our support team so we can resolve this for you as soon as possible.
Christian S.
Posted
Customer service and 100% satisfaction on the finished print.
Response from West & Willow· Sep 10, 2025
Hello Christian, We’re thrilled to hear you’re 100% satisfied with both the print and our customer service—thank you so much! 💖🖼️✨
Michelle M.
Posted
The image was beautiful and unique. Down to the two different eye colors. I give your artwork as gifts often for friends who have lost their pups. Thank you
Response from West & Willow· Sep 10, 2025
Hello Michelle, We’re so happy you loved the artwork and that the little details stood out. It means so much that you share our portraits as gifts for others—thank you for trusting us.
Patient
Posted
They did a great job on a difficult to draw dog. He was all black with curly hair and dark eyes. Good job getting the dimension and depth into his portrait.
Response from West & Willow· Sep 10, 2025
Hello, We’re so glad you’re happy with the portrait! Capturing those unique details is always special—thank you for sharing this with us.
Catherine D.
Posted
I had a great experience with West & Willow, and the artwork of my dog came out great. The order was completed quickly and shipped out promptly. Very happy with the end results of my beloved companion who sadly passed away unexpectedly. Not sure of other people’s experiences, I read a lot of bad reviews but thought I’d give this company a try. Pleased to say it went well, maybe they are learning from prior mistakes.
Response from West & Willow· Sep 10, 2025
Hello Catherine, We’re so glad you had a great experience and that your dog’s portrait brought you joy. We’re truly sorry for your loss and grateful for your trust.
Cara C.
Posted
AMAZING! it’s like I can see my babies personalities in the prints. Both babies have passed in the past year and I wanted something cute to remember them by. I love them so much. Words cannot express my gratitude. Thank you so much.
Response from West & Willow· Sep 10, 2025
Hello Cara, We’re deeply touched by your words. It means so much to know the portraits capture your babies’ personalities and bring you a special way to remember them. Thank you for trusting us with something so meaningful.
Brittany K.
Posted
This is my second time I’ve ordered from West And Willow after being very happy the first time. The portrait came and the background color was wrong from what I ordered. I contacted customer support and they were wonderful! They corrected the issue, sent me a proper rendition to confirm that it was correct, and sent out the right portrait very promptly. All while keeping me updated every step of the way. The portrait is beautiful and I’m happy! And I will definitely order again in the future.
Response from West & Willow· Sep 10, 2025
Hello Brittany, Thank you so much for being a returning customer! We’re sorry about the mix-up with your background color but so glad our team could quickly make it right. We’re thrilled you love your portrait and truly appreciate your trust—we can’t wait to create for you again in the future!
sandra S.
Posted
The picture took like forever to come and when it did it has the wrong dog name on it!
Response from West & Willow· Sep 10, 2025
Hello Sandra, We’re so sorry for the delay and the mix-up with the name on your portrait. 🙏 Please know that one of our team members is already assisting you to make this right. Thank you for your patience while we get this resolved.
