Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Meggan E M.
Posted
I ordered this for my best friend who lost both of her Boston Terriers. The picture is absolutely perfect.
Response from West & Willow· Oct 8, 2025
Hello Meggan, We’re so sorry for your friend’s loss. 💔 It means so much to know the portrait turned out perfectly and could honor her beloved pups in such a special way.
Andrea B.
Posted
Our third purchase of this product, as well done as always!
Response from West & Willow· Oct 8, 2025
Hello Andrea, Thank you so much for being a returning customer! 💖 We’re thrilled to hear you’re just as happy with your third purchase as the first.
Nellie C.
Posted
Quick with responding & remedying the issue big or small. & I appreciate that very much. Thank you
Response from West & Willow· Oct 8, 2025
Hello Nellie, We’re so glad to hear that! 💖 Our team is always happy to help—thank you for your kind words and trust in us.
Sarah J.
Posted
I received one of the portraits as a gift when I lost my dog and it touched my soul. What better gift could I give to someone who recently lost her dog? I love the way you capture their look so well.
Response from West & Willow· Oct 8, 2025
Hello Sarah, We’re deeply touched by your words. 💖 It means so much to know our portraits brought you comfort and that you’re sharing that same kindness with others. Thank you for trusting us with such meaningful gifts.
David V.
Posted
Absolutely amazing quality and workmanship.
Response from West & Willow· Oct 8, 2025
Hello David, We’re so happy to hear you’re impressed with the quality and craftsmanship—thank you so much! ✨💖
Sandra L.
Posted
At first when I ordered my order, I never received any confirmation email. When I had left a review prior to this one, they reached out to me quickly and gave me the answers I was looking for. Aside from that minor detail, the product overall was amazing I love it so much!
Response from West & Willow· Oct 8, 2025
Hello Sandra, We’re so glad our team was able to assist quickly and that you love your product! 🙏💖 Thank you for giving us the chance to make things right.
Karen M.
Posted
I paid for a digital copy of the portrait and I did not receive it
Response from West & Willow· Oct 7, 2025
Hello Karen, We’re sorry for the confusion regarding your digital copy. Our team has already emailed you with the download details—please check your inbox (and spam/junk folder) for our message. 💌
Rylee G.
Posted
Not only does mine look exactly like my pet, the shipping was so fast!!! I love my Frenchie portrait
Response from West & Willow· Oct 7, 2025
Hello Rylee, We’re thrilled to hear you love your Frenchie portrait and that it arrived so quickly! Thank you for sharing this with us. 🐾💖
