Wesley Chapel ToyotaReviews of wesleychapeltoyota.com

Been doing business here since i moved to FL in 2020. They've always been fair and courteous when servicing my car. They also offer pickup and delivery so i don't have to take a day off work. Awesome!!

Trying to sell a damaged 2019 Durango with amateur style, poorly rebuilt front bumper, and painted with cheap spray paint, horrible bumper lines where bumper lines up with front quarter panel, rear end damage to back bumper with cracks and bent, damage to rear door panels on both rear end doorjams, crack in hood, along with chips throughout the body. All of this with a false carfax that says no accidents, the car was stolen, and the car clearly shows it was rebuilt without reporting it. Their appraiser overpaid at 47,000, and now the internet sales Manager, Victor and his sales rep, Kelsey expect the customer to take the loss with them, instead of realizing their appraiser made a bad deal, escalating this matter to upper management, and cutting their losses for what I offered. That's why it's been there 4 months already. What a shame! Not sure how this place has 4.6 stars. Must only be from the new cars they sell and Toyotas good overall reputation in general. Definitely not because of the false reports on carfax for sure!

The service is is getting worse and worse every time I go in for service, today for example I jest had a oil change and wanted a Quote on a timing belt/chain job, made it clear when setting up the app, go in early at 11 am app at 12 ok I get that there a waiting but to tell me at 2 there wrapping up and I ask then why my truck outside jest to find out they have not even started yet, wft. I reach out Multiple times to speak with a manager about this cause I still have not even Received the The quote I requested, am sorry if u value your time don't come here

Deception and dishonesty. After researching the vehicle online, I visited the dealership. The sleazy salesman had only been there 6 weeks, complaining that management had fired everyone “because of shady” practices. Well, I experienced their fraudulent practices firsthand. First, the online price was merely a bait-and-switch. At the sales manager’s direction, this newbie came back with a bid sheet $6000 more than the advertised price. The FL Attorney General’s office should be told of these scam artists. They’re liars. They’re dishonest. And, you should avoid this dealership.

First I want to thank staff for a relaxed experience we were not approached before turning our car off! We were able to look around without anyone breathing down my neck!😁. SHOUT OUT TO MARCUS!!!!! You did a great job! I can’t wait for my first road trip!!! Again. THANKYOU!!!

What is going on with this company?! One of their employees found kittens at the Wesley Chapel location, called animal control to come pick it up, left work took it to Petco to try to give it up, gave the kitten to me willingly at Petco (verified by cops on Petco camera footage) then the employee as well as a manager of this company proceeded to call the cops on me for "stealing" the kitten although there were multiple witnesses that confirmed the kitten was given to me willingly. I never even stepped foot on Wesley Chapel Toyota's property ever yet their employees stated the company planned to pursue legal action against me for stealing, made a police report against me and even threatened to call DCF on me?! What in the world is this company about and what are they doing while they are working? I thought they sold cars, not kittens?

I thought I purchased a car in Dec when I brought my pre approval from capital one. Capital one said they failed to finish processing the application. Then in March we got calls about coming in to finish financing. We thought it was scammer. Then we realize this dealership pulled my credit 7 times. After I said not to I was going with Capital One. I now hired a credit professional to remove all unauthorized inquiries because My score dropped 45 points. When I came back to the dealership the finance associate disrespected my wife when she was asking questions. We got into a huge argument and I was treated like a thief. And they threatened to call the police because the car is now stolen. Then they raised my buying price by $600. It was the most distressing experience. They treated me like a dog. And violated my consumer rights. I highly recommend no one ever go here for a car. Unless you are buying cash or have your pre approval in hand and called the finance company to get a check in hand to bring with you to the dealership. Any other way leave you at the mercy of these crooks with unethical practices.

Customer service was excellent through out the process. Travis keep me informed as to what the status of what happened. He walked me to the rental area. I had forgot several things from my car and he had to make multiple trips to my car. He was polite and patient with all of my questions. I will recommend Travis to my friends in the future. I drive past two Toyota dealerships come to yours to get my car serviced. It is well worth the one hour 20 minute drive to go there. I am very confident when I leave there but all my issues have been corrected.