WellBeforeReviews of wellbefore.com

Health Equipment
2250 Morgan Parkway Suite #100, Farmers Branch, Texas

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4.7

Excellent

9,926 reviews

WellBefore4.7Excellent

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About WellBefore

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

WellBefore (wellbefore.com) has 9,926 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Rated Honest: 2026

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About WellBefore

WellBefore (wellbefore.com) has 9,926 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Rated Honest: 2026

jlnsen

Posted Mar 12, 2022

So disappointed with this company

So disappointed with this company. It used to be great, and I ordered several times. But this time my package got lost after 3 weeks - and though they offer to replace the lost order, they claim "Once it has left our warehouse, the item is no longer our responsibility" We all know that, but we aim to shop with companies that still offer customer service and help out. I asked to expedite the replacement - since I ordered 3 weeks ago. But no, they can't. They can ship via the same very slow service, 3 - 4 weeks. I'll order from another company going forward.

Response from WellBefore· Mar 14, 2022

Dear jlnsen, we are sorry for not being of help with your order this time. We thank you for understanding how the shipping process works, however, as our staff mentioned, seems there was a confusion, as we offered a reshipment to be processed with an expedited shipment since we understand your frustration on not getting the package on time, although it was still on transit, and you are completely right about receiving service. Although we are not able to process a faster solution on economy shipments and in this case we can't take care on filing claims with services giving the shipping type and have to wait a determined period of time before filing a claim (as we clarified), please note that any expedited or faster shipment give us a wider space to take faster actions. This mean that your most recent order you've placed with us on Friday March 11th with 2nd Day Air, we will be able to assist directly with the courier, and you don't have to reach out to them. That said, we are sorry for not having the ability to provide a full service giving the shipping type you selected, but we also thank you for trying our service once more. If you ever need assistance, let us know. Stay safe.