Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About WellBefore
WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Great product. Fair price. Fast delivery. Great customer service. My original order was short by ten masks. In short order customer service corrected the error and the error was corrected. Love doing business with this company. They are my family's source for our PPE.
Response from WellBefore· Sep 19, 2022
Thank you so much for your kind feedback, W. B.
It is always our pleasure to be here for each and every customer and assist as much as we can with any inquiry or issue experienced. We certainly understand the importance behind these items, thus, always aim to provide the quality and comfort that you can always trust for both yourself and your family!
Stay safe.
AN
AW-NY
Posted
My order took 16 days to arrive and terrible customer service
My order took 16 days to arrive. The tracking information was consistently wrong every single day until the product arrived (it kept saying it would arrive on the current day that I was checking). I called Customer Service and was told that I had to wait another 4 days and if it didn't arrive that day, I could either get a refund or have the order replaced. I contacted Customer Service again 4 days later, as directed (this time by chat) and was told that I had to wait till the end of the day and contact them again before they would do anything about it. This was a Friday, which meant that if I wanted to re-order it (which is what I wanted, I was not looking for a refund), I'd have to wait till the following Monday. The chat rep just kept repeating herself and was not helpful AT ALL. I said that if that was the type of service I could expect, I'd take my business elsewhere. At the end of the chat, it asks if the chat was helpful and I said no. Later that day, I received an email from someone named Jeff Rojas. All he said was "Sorry our service didn't meet your expectations and we're sorry to see you leaving." Then he added what was supposedly tracking information showing that my order had been delivered (which it had NOT been). Ultimately, my order finally showed up the next day. I'm really disgusted with the lack of Customer Service from a company I've ordered from many times.
Response from WellBefore· Sep 19, 2022
Hi Allison,
I’m sorry to hear you had a bad experience with our service this time. I trust that the outcome of the 4 other occasions where our team helped you with either replacements or refunds were to your satisfaction. As to this particular incident, I’d like to clarify the following:
First of all, and you already might know, we are always looking to help our customers, and based in our experience with couriers and packages, we have set some processes and steps to follow for the package either arrives or if we need to take special actions. In this case, we needed to wait until the end of the day, as we usually need our customers have to do before processing a claim, and we thank you for doing it so. By any means we change up our message or procedures and try to stay as standard as possible.
Second, and as you may already know from previous orders, the shipping categories may take a bit longer or less to arrive based on the selected service. In your last order, Economy was used, and at the invoice we showed up the latest potential ETA which was on September 16th, and knowing how this shipping type works, we requested you as kind as we were able to, to wait for the end of that day to verify if it arrived, and after I did the verification on the USPS link (which I’ve sent you as well to verify by yourself), the package was reported as delivered. If it was not delivered that day, you can always reach out again so we can confirm this information, but unfortunately, I’ve never heard back at the end of that day.
Finally, we totally understand you felt the process was not what you expected, and we are constantly working to make our shipping times along with the couriers to be as accurate as possible and faster.
I hope this clarified your comments, and thanks a lot for all your previous reviews, as we used all of them to improve our processes and this won’t be an exception. We wish you the best and stay safe
Jeff Rojas
JO
Johanna
Posted
Customizable fit
Affordable, high quality masks. The 3d style in petit fits myself and my kid. I can also wear the adult size, along with my husband. The subscription service is easy to manage.
Response from WellBefore· Sep 19, 2022
Hey Johanna!
Thank you for your kind feedback. It makes us really happy to see you have found just the perfect model and size for yourself and your family! It is our pleasure to offer our customers as many different sizes and models as possible so that you can find the one that works best for you. We will always be here for you.
Stay safe!
JL
Jean L.
Posted
These masks are our current favorites
These masks are our current favorites. They were delivered quickly, and the company kept us informed of their delivery schedule. Good masks, good service.
Response from WellBefore· Sep 18, 2022
Dear J,
We are so pleased to hear that you can trust in us as your PPE supplier, but also that you can point them out as your current favorites. Thanks again for your business. Stay safe!
TG
TGN
Posted
Great fit!
I like the fit of the small adult 3D masks...finally a mask that fits! I do wish that there were more colors and patterns actually available in this size. The delivery was pretty quick too.
Response from WellBefore· Sep 17, 2022
Thank you so much for sharing your experience with us! We are glad to see you found in our company your right fit, we hope to see you really soon!
KY
K Y.
Posted
Quality masks
Well Before has delivered a wide selection of masks when there was a shortage. It has remained our trusted source of quality masks and safety supplies. We receive our products promptly after ordering; the quality is always good.
Response from WellBefore· Sep 17, 2022
Thank you, K Yuen!
It is our pleasure to see you happy and satisfied with the products as well as our services as our company. Our customer's well-being is something be deeply care about, thus will always offer you the quality and comfort you can always trust. We hope to hear from you again soon.
Stay safe!
MB
Marilyn B.
Posted
Love the small woman kn 95 mask
Love the small woman kn 95 mask. I got in pink. They fit perfectly on my petite face.
Response from WellBefore· Sep 17, 2022
We appreciate this review, Marilyn! We’re happy to hear the products are working well for you! Stay safe. :)
VI
Vivian
Posted
Best place to buy quality masks.
Best place to buy quality masks.
Response from WellBefore· Sep 16, 2022
We aim to offer the best quality price ratio we can Vivian, being safe while using affordable items is key during these trying times. And we are always glad to see our customers are happy with the service we provide
