Welcome WagonReviews of welcomewagon.com

DO NOT USE THIS SERVICE- DO NOT TRUST SALESMAN SAYING YOU CAN CANCEL ANYTIME- YOU CANT

The rep that they sent out to sell us on their advertising was amazing. he informed us that he would be checking back in a year to see if we wanted to renew our contract. He never came back to check in. Now I have to pay $600 to get out of an auto renewal that I was never informed about. (It’s part of the small print on the back side of the form signed) That is what I get for trusting that the representative was being honest and not misleading. It says a lot about a company that they have to trap their customers into continual service.

We were very excited to partner with WW for our new homebuyer needs. Our rep was energetic and friendly and it appeared that it was going to be a great relationship. That's pretty much where the positive stops. I know that the virus has upended a lot right now, but the issues we've had with WW have gone far, far beyond what is acceptable. They didn't mail our first 2 months (April and May), which I can understand (sort of), but didn't bother to tell us that they weren't getting mailed - that is unacceptable. They furloughed our rep, haven't replaced her and didn't tell us they were doing that - which left me to deal with customer service. Their customer service director is friendly on the phone, but has major issues with follow through. I've been asking for months for hard copies of our mailings and have yet to get one despite repeatedly being told they were/are etc being mailed. They don't follow through on what they promise. Their mailing timelines, artwork deadlines etc are confusing. The staff is unprofessional and despite asking direct, simple questions I rarely get the answers I'm seeking. Needless to say, I wish we had never experienced this company and I cannot wait to be done with our contract. We will never use them again.

We have not received any business from this except 1 guest. It is way to costly for no return. You are locked into a contract for the length of time. The ad ran later then the expiration date. I would not recommend using them for your business.

Year long contract? What a joke, Facebook or mail drops are way cheaper, factor in what they are “advising” you to give away, and you end up with advertising of 124 a month end up being 500 a month minimum. You can mail drop 16,000 address for 800.

Zero new calls since August. Asked to cancel. Rep made it seem I could try for a few months, she took advantage of me not having time to thoroughly go Through the paperwork. Kicking myself for that mistake. They say “ they will reach out to make changes “ but they don’t. I am not satisfied at all and warn others to avoid like the plague. They claimed there would be more names monthly Than there is too. I have followed up with my new mover lists with postcard with offer. Still nothing, nada.

So far I have seen nothing could be because it’s not published but I am unaware? The rep and the art department was fine but I believe your asking me prematurely?

This has not yet been a good investment in my area. I have had no clients present post cards or schedule appointments based on this mailer, email, or welcome package. The price is expensive for no results. My experience with customer service has been sketchy. On one hand they have issued a credit, but have over charged again for the service. The area manager has yet to return my calls. The sales rep has left the company. Does not appear to be money well spent. Won't make the same mistake again.