Web Trade-In LLCReviews of webtradein.com

Response from Web Trade-In LLC· Oct 13, 2024

Thank you for the fantastic review! It was a pleasure working with you, and we look forward to assisting you again

Response from Web Trade-In LLC· Oct 13, 2024

Hi Ravi, Thank you for your kind feedback! It was great working with you, and we truly appreciate your business.

Response from Web Trade-In LLC· Oct 10, 2024

Hi Michael, Thank you again for sharing your feedback. I wanted to recap the key points from our recent email exchanges to ensure everything is clear: 1. You initially selected your device's condition as "Flawless" which was not accurate, so we adjusted the condition to "Good". We shared a video explaining the actual condition, please see video URL here: https://product-image-bucket.s3.amazonaws.com/Michael+Chazan's+video.mp4 2. We offered to return your device in its original condition and provided an additional $5 as our way of showing appreciation for considering our service. However, you declined this offer and requested the payment instead. Please see screenshot URL here: https://product-image-bucket.s3.amazonaws.com/Michael+chazan+email+communication.png 3. Our website clearly states that PayPal charges a 2.9% fee for payments (Not a hidden fee), which was also communicated during the checkout process and via email. We also emailed you other payment methods such as Zelle and Venmo which does not charge a fee to accept the payment. For reference, here's the screenshot URL: https://product-image-bucket.s3.amazonaws.com/paypal+fee+screenshot.png We believe we have made every effort to ensure you have a positive experience with us. However, we cannot accommodate requests that go beyond our standard practices in response to the threat of negative feedback. We appreciate your understanding. Best regards, Henry

Response from Web Trade-In LLC· Oct 13, 2024

Hi Paul, It was great speaking with you on the phone. Thank you for your kind words—they mean a lot to us!