WebhostpythonReviews of webhostpython.com

For a service, they offer competitive options but the failure of their support makes them a terrible choice. I have been a customer with them for almost a decade and now that they are owned by a bigger company, they just don't care about their customers at all. I continuously have problems with their support. They are slow, they cannot explain their outages and they do not care about loyalty. I have had the exact same problem happen multiple times. Asking for an RCA always gets you a "we fixed it and cannot tell you what happened nor can we tell you how we are planning to stop it from happening in the future" kind of answer.

I've had a reseller account with Webhostpython for over three years and they were outstanding when they were a FL based private firm, but since they were acquired by World Host Group (parent company is Hostforweb with holdings in England, Wales, Germany and elsewhere) a few months ago they've really gone downhill. As with most companies their "customer service" is outsourced now and they're likely not based in the US because they have trouble with English phrasings, and they couldn't even understand what I was asking. They were being evasive and actually lying to me in a recent exchange. The old company would respond and help with tech things fast, even late at night, but now they're saying they "can't" do this or that, which I know they can.. they just don't want to. I'm greatly disappointed that they were sold because they were the best hosting company I'd ever had.. so now I'm going to resume my search for honesty and integrity in an American Company, not some worldwide conglomerate that doesn't know what customer service is, and doesn't really care.

I have been with Webhostpython for over 5 years! their customer service is amazing and their price is competitive! The reason I am giving it a 2 stars is because, recently, they changed to Upmind and I wish they didn't do that! because since they have made the change the system is slow and has made the process of purchasing the domain and the hosting harder as you have to do that in two different transactions.

Their hosting packages are cheap and include lots of features, so it looks good up front. Unfortunately, their customer support personnel seem either inept or unwilling to help customers with bigger issues. I've used 3 different webhosts before WebHostPython, and I have had 10x MORE support tickets in to fix things. Now, they're just placing support tickets on hold without answering them, on top of not answering their phones. It's like their customer support all just vanished. I've tried calling every day for over 7 days. I've had tickets waiting over a week, and they're simply placed on hold without responses. Even after I update the ticket to keep it open, they simply place them on hold again, still without a single word in reply. I would avoid this webhost.

Was with WHP for about two years before they decided one day to arbitrarily suspend my entire server because they thought I had "retaliated" against them due to the fact that there was an issue with an email from one of my clients. They never investigated the issue, never gave me a chance to respond, and corresponded with me in a VERY unprofessional way.