WebAppickReviews of webappick.com

Not offered a refund for a renewal I was expecting. The company offered a potential refund and then denied a refund. They told me I had received emails for the renewal and I did not receive even one email letting me know. Very disappointing! Stay away.

It's been 10 days I contacted the support regarding CTX feed auto update issues. No feedback from the support. I have to regenerate feed every morning manually. It has messed up my Merchant Center products list twice. Could you please urgently contact me back to solve this issue. Thanks. Nauti Boutique

The product is somewhat ok but can't be fully customized. I had no idea that I was enrolled in some kind of auto renewal and when I saw that this company charged my card I have contacted them right away since I was not using tool anyway and asked for refund. They have refused to refund and said that they have notified me via email prior renewal. Yes afterwards I have found emails within SPAM folder which I check but maybe once a month or so. Which means that I had no idea about the renewal and this company took my money anyway. I have shared this about the SPAM folder with them BUT NO RESPONSE from them. What a SHAME. I do not recommend this company for this reason. Stay away from SHADY business model like this.

I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others. My experience with this company has been deeply frustrating. The customer support is virtually non-existent. When I reached out with a billing issue, I was met with canned responses and zero accountability. They charged me without any prior notice, and when I questioned it, they claimed they had emailed me — which they absolutely did not. I double-checked all folders, including spam. Nothing. What’s worse is the tone — instead of trying to resolve the issue, they were dismissive and implied the fault was mine. This is not how you treat paying customers. I strongly advise others to stay away. The product might look good at first glance, but once you need help, you’re on your own — and your wallet is at risk without warning.

While the WebAppick plugin offers decent functionality, the customer support is deeply disappointing and borderline unethical. I encountered an issue with an auto-renewal charge for a subscription I was unaware of, as no email notifications were received. Despite multiple requests for clarification, including asking for the sender email of alleged renewal reminders to verify receipt, their support team provided vague, generic responses that dodged my questions. Their claim that I unsubscribed from notifications was baseless, with no evidence provided, and they refused to investigate the issue thoroughly. This lack of transparency and accountability feels like an intentional tactic to enforce a strict no-refunded policy, which seems designed to exploit customers. As a long-time user, I expected better treatment, but their dismissive attitude has eroded all trust. I strongly advise potential users to reconsider relying on WebAppick due to their poor support and questionable business practices. I will not recommend this plugin to my clients and regret having done so in the past.

poor support and the plugin has a many error i can't believe that

This company is a scam. I have asked them to cancel my account multiple times and their support ticket system does not work. It gives you an error and there is no one to call or help you. DO NOT PURCHASE THIS PRODUCT.

Even though CTX Feed Pro is a great product that i've been using with a lot of clients, WebAppick is unfortunately not a great company to deal with. I purchased the plugin and had to reconsider a few days later as my clients budget changed and i asked for a refund. WebAppick clearly states "30 Days Money back guarantee. No Questions asked." Though, there seems to be a lot of questions asked as to why i didn't want to keep the plugin. And, as is clearly visible in the answers given to others from Webappick here on Trustpilot. I'm usually happy to answer these questions. But when No Questions Asked is offered, it should be honored. I asked for a refund on June 5th, i was promised confirmation within 7 days. They were very pushy. On July 2nd, i again asked why i haven't received a refund. I was again promised confirmation within 7 days. On July 15th, i demanded a confirmation within 2 business days or i'd have to make a dispute with my credit card company. Lo and behold, confirmation landed in my inbox the next day. It took 41 days to issue a refund. It seems like Webappick was just waiting for me to give up. This is a fraudulent business practise. I'll be cancelling all my clients licenses and moving elsewhere. No matter how good the plugin is, on one should support this kind of behaviour.