Great
20 reviews
ChiyoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Chiyo is defining the future of maternal nutrition, with stage-specific, evidence-based meal programs, personalized education, and a community of support for every stage of motherhood, from fertility through postpartum.
Chiyo (wearechiyo.com) has 20 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
20 approved reviews, newest moderated first
Kate G.
Posted
I am obsessed with Chiyo! I have tried every meal service out there - Thistle, Sakara, Factor, Methodologie and more - but I have never come across a company that not only holds such a high standard for quality but also the evidence based approach for what meals and nutrients are most supportive for women at different seasons of life and their cycle. There are few meal plans worth the splurge and Chiyo is at the top of my list.
An D.
Posted
One of my weekly deliveries was during holiday (Christmas). I received a shipment of all seven days meal instead of the usual two separate shipments on two different dates. On the fifth day, I noticed the food had sour ( going bad ) smell so I checked the expired date and realized it’s past the best by date. So the good thing is that the food had little preservative. But the bad part is all three days worth of food are all gone bad and I was out of food. I reached out to the customer service to inquire about why everything was sent in one shipment instead of two shipments on two different dates. The first answer was unempathetic indicating that I should have known to freeze the food (including salad like). So I probed more about the change in the shipment without any notice and the second answer revealed that they have sent out the notice via email. However, everyday I only receive là promo and marketing emails. There was no such email about the special change due to holidays. They ensured me that I should receive email going forward. The following week was also a holiday (new year) and I still did not receive such email. When I asked about refund for the three days worth of food they completely ignored me (not even mention that they would not). So overall, customer service is very poor. The food has more cold items than I expect given Chinese medicine principal of warm food only during postpartum. Taste wise half of the food is good, the other half I don’t really care for especially the noodles (soba, Dan Dan were very soggy) Review updated to 2 star post my 3rd week shipment received on 12/31/2024 because one of the snacks had best by date 12/04/2024 while everything else has best by date of 1/4/2025. This is to show the quality assurance is poor as the packing failed to meet standard check. Updated on 1/3/2025 post response below from Chiyo customer team: lack of attention to detail shows in the response. After my initial contact regarding change in the shipment frequency, a representative assured me that I should receive the notification going forward but again as I wrote earlier, I still did not receive such notification in the following week. That is not addressed in the response. Additionally, service team still ignores issue about sending me an expired item (12/4/2024) on shipment meal on (12/30/2024). Each time of interaction with the service team I couldn’t help but taking off more star.
Response from Chiyo· Jan 3, 2025
Hi An! We're sorry to hear about the confusion here. Wanted to reshare the communications below that went out about our shifted delivery dates to give our team some time off for the holidays. Given freshness of our food, we did recommend freezing ahead of time during the holidays, and usually have 2x weekly deliveries to maximize freshness of the meals. To clarify on our recipes - our meals also are inspired by TCM and all should be heated warm, but not all are soups as we are most concerned about nutritional density and specially curate each day and week to hit postpartum nutritional standards crafted by our Clinical Advisory Board. Quality and safety are of utmost importance to us, as is treating our clients with support and empathy during such an important time. We gave you a call and hope to help clarify and find a resolution together. EDIT: Sorry we missed that there was an item that had 12/4/2024 as the expiration date. This would have been a mishap on our kitchen team's side with labeling as we do not keep product for that long to send out. It was likely meant to also say 1/4/2024 - apologies for the confusion there. Feel free to give us a call back to remedy this! -- With the holidays, our usual schedule had to be shifted a bit, but don't worry, the regular delivery schedule will pick back up on January 7. You should have received emails letting you know that deliveries for the week of 12/24 and 12/30 would all come at once and not in our normal twice weekly scheduled as UPS is closed for the national holidays. We truly apologize for any inconvenience and really appreciate your understanding! To make sure you can enjoy your meals throughout the week, we recommend freezing them. This will help keep them fresh and ready for you, even past the "best by" date.
Eric M.
Posted
Chiyo was absolutely essential in our postpartum recovery journey especially since we didn’t have family in the area to help. Even with our doula, it still saved so much time and headache to have such tasty, premade meals ready to go! Unlike HelloFresh or other meal services, Chiyo’s food is carefully curated, precooked, and the best tasting out there! We can’t recommend them enough to all families! Next time we will get the full subscription package instead of going week to week. Thank you Chiyo team!! - Emma & Eric
Dana C.
Posted
The food was not great and for post partum I thought there was going be more warming stews/soups/currys, etc. But it was mostly cold salads. It would’ve been better if you had the option to freeze it all, but because it’s salads, you can’t really.
Response from Chiyo· Aug 6, 2024
Thank you for sharing your feedback with us. We’re truly sorry to hear that the meals did not meet your expectations during your postpartum period. We strive to provide a variety of meals that cater to different dietary needs and preferences, and we understand the importance of warming meals like stews, soups, and curries during recovery. We appreciate your suggestion about offering options suitable for freezing, which could enhance the flexibility and usability of our meals. We value your input as it helps us improve. A member of our leadership team will be reaching out to you shortly to discuss how we can better serve you. We’re here to support you.
Lisa R.
Posted
Great service for a very difficult time
Response from Chiyo· Aug 6, 2024
Thank you for your kind words. We understand how challenging these times can be, and we're glad to have been able to provide you with great service and support. Your feedback means a lot to us, and we’re here to continue supporting you whenever you need us <3
Lisa Michelle C.
Posted
Everything I have tried from Chiyo has been excellent. The food is delicious, nutritious, and thoughtfully prepared. I also appreciate the company's mission and values. The team has been incredibly helpful and friendly, making the whole experience even better. Highly recommended!
Taylor C.
Posted
I purchased both the prenatal Nourish meal plan and the full 40-day Restore Program and could not possibly have been more delighted by my experience with Chiyo. I have been a consistent Sakara subscriber for the last 5.5 years, and this is the first time I have skipped more than a week or two of Sakara meal deliveries in about as long!! I am so delighted by what Chiyo has brought to the meal prep space - the focus on prenatal/postpartum nutrition is so vital and appreciated. I welcomed twins at the end of June (my second and third children), and as a result more targeted postpartum nutrition was especially important to me for this go-round. With the support of this program, I have been exclusively breastfeeding my twins, got my period back a month post-delivery (which in TCM is a sign of strong Qi and Blood!), and restored my platelet count within a month postpartum after gestational thrombocytopenia that occured in the last weeks of my pregnancy. I have felt so nourished and satiated, and believe that nourishing myself this way has absolutely contributed to an extremely smooth recovery. I couldn't recommend this service more highly - every postpartum mom deserves to have access to this type of care. Thank you, Chiyo!
Andrea
Posted
I wish I thought about adding this to my baby registry and had people gift this to me! It takes the stress out of worrying about if you're nourishing your body enough postpartum and doing prep work on your own ahead of baby arrival which was too stressful for me. Highly recommend!
