Western DigitalReviews of wd.com

WD horrible customer support has driven me to buy from other vendors. 3 months after purchasing WD Passport 2TB portable hard drive it fails. Unrecognizable by diskmgmt.msc. OK... RMA, right? Sent in the drive using UPS air (out of my pocket). UPS proof of delivery on 8/18. Only contact form WD support is an email dated 9/7 claiming drive was altered. It was not. No more WD for me or the people I recommend solutions to.

Ich habe vor einiger Zeit das Produkt myHome Cloud Duo von Western Digital erstanden und in mein Heimnetzwerk integriert. Soweit lief alles super bis vor 4 Wochen das Gerät begann, immer wieder offline zu gehen. In den entsprechenden Foren gab es nichts, daher wendete ich mich vor ca. 2 Wochen schriftlich an den WD Support. Nach 2 Wochen (!) gab es ein lapidares Mail mit einem Link, man solle die neueste WD Software laden und installieren. Kein Wort, was es sein könnte oder dergleichen. Natürlich hat das nicht funktioniert. Ich finde das eine ausgesprochene Frechheit! Für mich ist der Support genauso wichtig wie das Produkt. Daher werde ich mit Sicherheit keine WD Produkte kaufen. Und das kann ich auch nur jedem empfehlen.

Appalling company. Ordered hard disk direct from WD on the 14th August. Received an order confirmation on the 14th stating most orders ship within 1 business day. Received an email on the 17th of August stating my order had been shipped:- Shipment Confirmation Dear xxxxxxxxxxx Your order is on the way. Shipment Details Order #: 025xxxxx Order Date: Aug 14, 2020 Shipment Date: Aug 17, 2020 Tracking Number: 1Z97W1856xxxxxx (Please allow 24 hours to track your shipment) By 19th August the tracking was indicating that the items were still in the warehouse and all that had happened was that a ‘label’ had been created! As this was supposed to be a birthday present for someone and time was moving on I contacted WD on the 19th and was advised that it may or may not be delivered by the 21st! By lunchtime on the 20th it was still with WD with its label awaiting collection. I contacted WD on the 20th and requested to cancel my order. I was advised that even though the order had not left their warehouse and they could not tell me when it was likely to leave their warehouse, I could not cancel the order! Their recommendation was to wait for it to be delivered and then return it. So, I had to wait an undetermined amount of time for the items to be picked up and delivered to me so that I could then arrange for them to be recollected and returned to the warehouse that they are currently in....... ridiculous! (Not sure how environmentally friendly this process is but hey, at least they get to keep my money until it all gets sorted out, in their good time of course). I pointed out that if I was a large organisation looking to fill a server farm with WD products they would have moved heaven and earth to ensure delivery was made but, unfortunately it is just me so, I must wait. Their operative agreed! When I asked to escalate the situation I was advised I could speak with a supervisor but I would be told exactly the same. So, I am left without the product I have paid for, with no understanding of when, or if, they will arrive, but sure they will miss the deadline I needed them for. I went with WD because I believed they were a reputable And reliable company, apparently not! Will I use WD again, not while ducks still quack!

Terribly slow website. Made a purchase only to be canceled 3 days later because it was a price fault on their side... No excuses just an email saying that my order had been canceled.

Ordered a drive from WD website. Drive was DOA. Shipped it back to WD at my own expense. WD says it takes 5-6 days for RMA to process. It’s been 24 days and I haven’t received a replacement drive or the refund they promised. I’m at a loss for what to do next. They have my money and I have nothing. Plus they’ve stopped communicating with me.

Purchased 4 hard drives via an online promotion they had via Hot UK Deals. Ordered on July 13th, have now had an email almost a month later (after no response to my emails regarding my order) stating "Order Cancelled - Could not ship to address" Unable to reach them via any other method - now trying to get a refund of over £200! INCREDIBLY frustrating, horrendous experience. Will not buy from again especially considering the other reviews here.

I can not believe UPS takes so long. Here's the rundown so far: 7/16 - Ordered 7/17 - Received email saying order shipped UPS I start to check tracking daily on UPS and USPS. FOUR days after ordering: 7/20 - UPS FINALLY receives shipment 7/21 - Given to UPS Mail Innovations TEN days after ordering: 7/27 - Received by destination UPS Mail Innovations 7/27 - Awaiting acceptance USPS in Albany The long wait........ 7/28 - Still awaiting acceptance in Albany 7/29 - Still awaiting acceptance in Albany 7/30 - Still awaiting acceptance in Albany 7/30 - Filed PayPal grievance 7/31 - Surprise! Finally out for delivery. Fourteen days. Thank goodness the chip actually works at full capacity. Never again.

Customer service? They have never heard of it. DO NOT buy from WD. They will let you down. Even escalating to the CEO gets nothing done.